Deputy Project Manager - Disaster Case Management Program

Tidal Basin Group is hiring a Deputy Project Manager to support the management and delivery of a Disaster Case Management Program. The role oversees day-to-day operations, staff and partner coordination, quality assurance, performance reporting, compliance, and timely, confidential, survivor-centered services.

Responsibilities:

• Support the Project Manager in the overall management and administration of the Disaster Case Management Program
• Provide advisory and consulting support to state, local, and federal partners related to program startup, implementation, and ongoing operations
• Provide technical guidance on Disaster Case Management policies, procedures, and standard operating practices
• Manage and support program staff, which may include Disaster Case Managers, supervisors, resource coordinators, analysts, eligibility specialists, QA/QC staff, and other assigned personnel
• Oversee teaming partners and subcontractors supporting program delivery
• Monitor case management operations, including productivity, caseload distribution, case progression, and service delivery
• Develop and maintain tools to track caseloads, referrals, survivor outcomes, unmet needs, performance measures, and recovery milestones
• Monitor compliance with applicable regulations, guidance, contractual requirements, and internal program policies
• Ensure confidentiality, data integrity, and appropriate handling of survivor information
• Identify, escalate, and support resolution of service delivery and procedural issues in a timely manner
• Promote high-quality service delivery through trauma-informed, culturally responsive, and survivor-centered practices
• Establish performance expectations and provide ongoing coaching, feedback, and operational support to staff
• Evaluate program processes and recommend or implement improvements based on operational needs, emerging issues, and lessons learned
• Coordinate with internal leadership, government partners, community organizations, and other stakeholders to identify and leverage recovery resources
• Prepare reports, dashboards, briefings, and other deliverables communicating program status, accomplishments, risks, and issues requiring attention
• Present recommendations, operational updates, and performance information to leadership and stakeholders
• Support program planning, staffing, and resource allocation to meet short- and long-term program goals
• Perform other duties as assigned
• Provide oversight and direction to assigned program staff and operational teams
• May supervise or provide functional oversight to case management and support personnel
• Support oversight of subcontractors and teaming partners to ensure alignment with program objectives and contract requirements

Requirements:

• Associate's or Bachelor's degree in a relevant field
• 2+ years of experience in disaster case management, disaster recovery, case management, program management, government programs, grant-funded programs, human services, or a related field
• Demonstrated experience supporting project or program management activities
• Experience overseeing disaster recovery, case management, human services, government, or grant-funded programs
• Proficiency in Microsoft Office Suite, including Excel
• Strong organizational skills and attention to detail
• Strong interpersonal, analytical, and problem-solving skills
• Strong written and verbal communication skills, with the ability to communicate effectively with staff, clients, government partners, stakeholders, and leadership
• Ability to use data and performance metrics to support decision-making and program improvement
• Knowledge of disaster recovery principles, survivor assistance, resource coordination, and case management practices
• Ability to manage client expectations, subcontractor relationships, teaming partners, and contract requirements
• Commitment to survivor-centered, trauma-informed, and equitable service delivery
• Bachelor's degree in a relevant field
• Experience managing or supervising professional staff
• Experience with federally funded disaster recovery or human services programs
• Experience with FEMA, state disaster recovery programs, Disaster Case Management, or similar survivor assistance programs