Business Analyst, Business Intelligence

Breakthrough T1D is hiring a Business Analyst to connect its Data and Technology team with business stakeholders. The role gathers and documents technology needs, supports solution delivery through the SDLC and Agile process, and helps ensure systems and enhancements align with business goals.

Responsibilities:

• Collaborate with stakeholders to gather, document, and synthesize information into clear, actionable requirements
• Understand strategic direction and ensure that current and new systems, solutions, features and functions satisfy business needs and objectives
• Create and maintain detailed business requirements documentation (BRD) including process maps, business process and data flow diagrams
• Facilitate meetings and workshops to elicit and refine requirements and drive consensus among stakeholders
• Assist in all phases of the SDLC
• Actively support all stages of the Agile Scrum framework, including ideation, planning, implementation, testing, review and retrospective analysis
• Actively support the flow of business requests through Project Management and service desk platforms
• Support User Acceptance Testing for system releases
• Work closely with technical teams (engineering, design, QA) to ensure that solutions meet business needs and are delivered on time and that all technical documentation is created and stored appropriately
• Assist the PM and PO in the development and implementation of project plans and roadmaps, including timelines, milestones, and deliverables
• Quickly learn and understand functionalities of business applications to assess feasibility of requirements and provide informed recommendations
• Create, organize, and maintain Jira tickets with detailed descriptions and acceptance criteria, ensuring all work items are clearly defined and prioritized
• Manage and track multiple projects and balance competing priorities to meet tight deadlines
• Communicate effectively with both technical and non-technical teams
• Identify operational issues and propose new workflows/streams, application solutions, and process improvements for business units

Requirements:

• 3+ years of experience as a Business Analyst supporting technical project teams in the definition and delivery of business-critical systems
• Experience in Agile & Waterfall project methodologies and Altassian products such as Jira and Confluence is required
• Strong knowledge of SDLC
• Outstanding written and verbal communication skills
• Ability to clearly communicate complex ideas to both technical and non-technical teams
• Strong critical thinking, analytical, problem-solving skills and ability to think outside-of-the-box when assessing possible solutions
• Expertise in eliciting and documenting business requirements through use cases, user stories, and other means (including workflow diagrams, dataflow diagrams, screen wireframes, etc)
• Expertise with Microsoft tools such as Visio, PowerPoint, SharePoint or other diagramming tools such as Lucidchart
• Experience in development and execution of Test Cases and test management
• Demonstrated ability to thrive in a dynamic, fast-paced environment with strong attention to detail
• Ability to work effectively both independently and within a team
• Ability to learn and adapt to new technologies in a fast-paced environment
• High degree of flexibility, organization, and multi-tasking skills
• Excellent decision-making skills and judgment
• Strong customer service attitude, customer focused, aware of the importance of end-user satisfaction
• Ability to approach problems with a sense of ownership, enthusiasm and innovation
• Working proficiency in SQL and hands-on experience delivering solutions in a data visualization tool such as Tableau or Power BI required
• Strong stakeholder management skills, with experience balancing competing priorities, diverse stakeholder groups and varying levels of data fluency and technical skills
• Familiarity with nonprofit or mission-driven operational models, fundraising principles and data environments, including experience navigating sensitive constituent data and federated data domains
• Bachelor's degree in Business Administration, Information Technology, Marketing, Computer Science, or a related field (required)
• Familiarity with nonprofit sector is a plus
• Experience with data from CRM, fundraising and marketing platforms (e.g., Salesforce, Luminate Online, Marketing Cloud) a plus
• Experience with Project Management and Service Desk platforms preferred
• IIBA certification (ECBA, CCBA, or CBAP) or equivalent applied experience is preferred