Agentic AI/LLM Engineer, Coverage Intelligence

Bold Penguin hires an Agentic AI/LLM Engineer for its Coverage Intelligence team to build production AI systems that turn complex insurance documents into reliable, explainable coverage intelligence. The role owns document understanding and coverage-analysis workflows end to end, evaluates system accuracy, and partners with coverage and ontology specialists to guide technical development.

Responsibilities:

• Design, build and own production AI systems for document understanding and coverage analysis
• Build agentic workflows that combine models, tools and human review, and recognize when a decision needs an expert
• Ground outputs in source documents and domain knowledge so every result is traceable and explainable
• Drive accuracy through evaluation, experimentation and error analysis against expert-labeled data
• Make sound trade-offs across models and providers on accuracy, cost and latency
• Partner with domain experts and engineers to turn expert judgment into durable system behavior
• Help set the team’s technical direction as LLM and agent capabilities evolve
• Other duties and responsibilities as assigned