Technical Project Manager

Crawford Technologies is hiring a Technical Project Manager to manage complex, customer-facing technical delivery projects across its Professional Services portfolio. The role owns projects from kickoff through go-live, coordinating internal teams and customer stakeholders while managing scope, schedules, budgets, risks, and communications.

Responsibilities:

• Lead the end-to-end project lifecycle for enterprise customer engagements, from statement of work through kickoff, delivery, UAT, and closeout
• Build and maintain project plans, schedules, budgets, and RAID logs; produce weekly customer status reports and internal delivery reporting
• Coordinate resource assignments with Professional Services leadership; ensure the right roles are staffed at the right time across development, QA, LP/braille, translation, and accessible PDF workstreams
• Own scope management on every engagement; drive project change requests (PCRs) when customer scope shifts and hold the line on timeline commitments
• Facilitate requirements gathering in partnership with Solutions Architects and customer stakeholders; confirm assets and inputs are complete before development begins
• Track estimate accuracy against actuals across the project portfolio; surface trends that inform future estimation and overhead assumptions
• Run recurring customer and internal status meetings with clear agendas, decisions, and action items; keep issues and escalations moving
• Manage vendor and subcontractor coordination where required, including translation partners and print production suppliers
• Enforce time tracking, billable/non-billable classification, and asset gate discipline consistent with Professional Services standards
• Confer with sales, Customer Success, and Product Management to align delivery with account strategy and product roadmap
• Escalate risks and delivery issues to Professional Services and Customer Success leadership with a recommended path forward, not just a problem statement

Requirements:

• Minimum of 5 years' experience managing technical delivery projects within Enterprise Software, Content Management, or Document Services marketplace
• Demonstrated experience owning full project lifecycle for concurrent customer-facing engagements
• Working knowledge of project and work management platforms (Monday.com, Jira, MS Project, Smartsheet, or equivalent)
• Working knowledge of collaboration and document platforms (SharePoint, MS Teams, Confluence)
• Strong understanding of software delivery lifecycle (SDLC), including requirements, design, development, QA, UAT, and release
• Familiarity with statements of work, change orders, and time-and-materials versus fixed-fee delivery models
• Excellent communication skills with both executive and technical audiences
• Ability to clearly document business requirements and translate to technical solutions and specifications
• Exceptional presentation and facilitation skills; comfortable running steering committee and executive readouts
• Strong organizational and computer skills (Microsoft Office products, Visio)
• Ability to work to deadlines, manage time across several time zones, and juggle multiple concurrent projects
• A high level of professionalism, passion, ethics, confidence, and commitment
• PMP certification or equivalent (PRINCE2, PgMP, PMI-ACP, CSM)
• Bachelor's degree in a closely related field. Experience may be substituted for a degree
• Experience delivering projects in document accessibility (PDF/UA, WCAG, Section 508) or alternate format production (large print, braille, audio, e-text)
• Knowledge of formatted print streams (AFP, Xerox, PDF, PostScript, PCL)
• Experience in regulated industries such as Financial Services, Insurance, Healthcare, Telecom, or Government
• Exposure to Agile and/or SAFe delivery frameworks in a hybrid or scaled environment
• Working familiarity with SQL and relational databases (Oracle, SQL Server, MySQL)
• Understanding cloud concepts and AWS
• Experience with vendor and partner management, including translation providers and print production partners
• Proven ability to work as a satellite employee