Low Voltage Project Manager

BKS Security is hiring a Low Voltage Project Manager to oversee service requests and electronic security installation projects for its Electronics department. The role coordinates technicians, materials, project documentation, and customer communications from project planning through closeout, while providing remote troubleshooting support.

Responsibilities:

• Manage all Electronics service requests and dispatches, assigning technicians based on availability, certifications, and service priority
• Coordinate electronic security installation projects from scheduling through completion
• Review scope of work, blueprints, and project drawings to confirm device locations, cabling, and material requirements prior to installation
• Order and track materials to align with project timelines
• Prepare and manage submittals, RFIs, project documentation, and closeout requirements
• Schedule technicians based on project needs, licensing, and skill level
• Prepare quotes for out-of-warranty repairs and identify upgrade opportunities from technician field notes
• Provide remote troubleshooting and device configuration support to technicians in the field
• Maintain ongoing communication with customers and general contractors regarding scheduling, progress, and project status
• Maintain work orders, schedules, and project records in Striven, our ERP system
• Monitor workflow to minimize technician downtime and identify scheduling or material conflicts
• Ensure projects are completed in alignment with quoted scope and company standards, and that service documentation is completed and tracked for billing
• Support leadership with project status updates and department workflow visibility

Requirements:

• 7+ years' hands-on experience in electronic security and low voltage systems, including installation, service, testing, wiring, terminations, and troubleshooting
• Working knowledge of security systems, Cat6/Cat6A, fiber, voice/data, VoIP, and intercom systems
• Experience with platforms such as Simplex, C-Cure, Brivo, Kantech, DMP, Focus, and Eagle Eye
• Strong skills in reading blueprints, device configuration, documentation, and field coordination
• Experience coordinating technicians, service calls, or multi-phase projects
• Ability to manage submittals and project documentation
• Experience with scheduling, work order, or project management software
• Good written and oral communication skills to be able to relate information to customers, general contractors, and technicians
• Professionalism and excellent customer service skills
• Current or previously held Washington State 01 or 06 Electronics License
• Manufacturer certifications (access control, VMS/CCTV, alarm panels)
• Experience quoting or estimating service and installation work
• Familiarity with Striven or a similar ERP system