Senior Business Analysis Consultant - Remote

Optum is hiring a Senior Business Analysis Consultant to support project management operations, process administration, queue management, reporting, and delivery coordination across business systems. The role coordinates stakeholders and project activities, maintains accurate records and reporting, and helps improve workflows and project visibility.

Responsibilities:

• Manage multiple concurrent projects and operational initiatives in a fast-paced, dynamic environment, adapting to changing business priorities while ensuring deliverables remain on track
• Organize, maintain, and reconcile accurate project, operational, and resource information across multiple project management, reporting, and business systems to ensure data consistency and visibility
• Manage and monitor assigned work queues, ensuring requests are reviewed, prioritized, routed, updated, tracked, and escalated appropriately while meeting established service levels and delivery expectations
• Coordinate project activities across internal business partners, technology teams, vendors, and external stakeholders to facilitate effective communication, alignment, and timely execution of deliverables
• Partner with project teams to develop and maintain project plans, monitor milestones, identify dependencies, and proactively communicate schedule impacts, risks, and mitigation strategies
• Support project resource planning and work prioritization by collaborating with stakeholders to balance competing demands, shifting priorities, and delivery timelines
• Track project risks, issues, decisions, and dependencies, ensuring they are documented, communicated, and resolved in partnership with appropriate stakeholders
• Create, maintain, and distribute recurring and ad hoc reports, dashboards, and status updates that provide meaningful insights into project health, operational performance, delivery progress, trends, and potential risks
• Utilize Power BI and other reporting tools to interpret project and operational data, identify trends, and support data-driven decision-making
• Ensure project documentation, governance artifacts, and operational records are complete, accurate, and maintained throughout the project lifecycle, including meeting notes, action items, status reports, and process documentation
• Identify process inefficiencies, data quality issues, and operational gaps, recommending and implementing improvements that increase consistency, efficiency, and project visibility
• Develop and maintain standard operating procedures, workflows, reporting documentation, and best practices to support repeatable processes and knowledge sharing across teams
• Serve as a trusted resource for project management processes, reporting tools, operational workflows, and governance standards, providing guidance and support to project teams and business partners
• Build and maintain solid working relationships with cross-functional teams and external partners, ensuring clear communication, timely follow-up, and successful coordination across multiple initiatives
• Demonstrate flexibility and sound judgment while balancing competing priorities, responding to changing business needs, and supporting organizational objectives with a high level of professionalism and attention to detail

Requirements:

• 4+ years of project management experience supporting business and technology initiatives
• 1+ years of experience using Jira, Rally, Azure DevOps, or similar project management platforms
• Experience consuming Power BI or Tableau dashboards
• Demonstrated experience supporting cross-functional teams in Agile and/or hybrid delivery environments
• Demonstrated sound analytical, problem-solving, and organizational skills
• Demonstrated excellent written, verbal, and presentation skills
• Proven ability to manage multiple priorities in an extremely nimble and fast-paced environment
• Proven attention to detail and experience maintaining accurate project records across multiple systems