Senior Full-Stack Software Developer

Pella Windows & Doors of Montana is hiring a Senior Full-Stack Software Developer for its Customer Engagement Center. The role builds full-stack applications, enterprise APIs, and LLM-powered tools to improve customer and agent experiences, while setting platform standards and mentoring developers.

Responsibilities:

• Design and build full-stack solutions that reduce handle time, automate routine work, and improve the customer and agent experience in the Customer Engagement Center
• Design, build, and deploy user-facing chatbots and conversational assistants using LLMs, including prompt design, retrieval-augmented generation (RAG), tool/function calling, guardrails, and evaluation
• Lead development of the enterprise GraphQL API layer, meeting performance, scalability, and security standards
• Partner with business stakeholders and technical teams to understand needs and deliver simple, effective solutions
• Define and enforce API design standards, governance, and best practices
• Mentor mid-level and junior developers, fostering collaboration and technical excellence
• Work with MS SQL, PostgreSQL, Oracle DB, and other data stores to ensure efficient data access and transformation
• Improve developer experience so other teams can integrate with the platform easily
• Take part in architecture discussions on integration patterns and enterprise connectivity
• Drive continuous improvement in CI/CD pipelines, containerization, and deployment