QA Analyst and Program Research Analyst

MyFriendBen is a nonprofit that helps people access public benefits through a free online eligibility tool. The QA Analyst and Program Research Analyst researches and documents benefit programs, tests eligibility rules and platform experiences, and supports updates to program logic and information. The role also helps develop AI-supported quality assurance processes and improve the accuracy and usability of the platform.

Responsibilities:

• Research federal, state, and local public benefit programs to ensure MyFriendBen reflects accurate and up-to-date program information
• Monitor policy changes, eligibility updates, and new programs that may impact MyFriendBen users
• Document program rules, eligibility criteria, and relevant program details for internal use
• Collaborate with the product and engineering teams to translate policy and program rules into platform logic
• Support expansion into new states by researching and documenting relevant benefit programs
• Conduct regular testing of MyFriendBen’s eligibility calculator and user experience to identify errors or inconsistencies
• Review benefit calculations, eligibility pathways, and platform outputs to ensure accuracy
• Develop and maintain QA testing protocols and processes
• Use AI-supported tools and analysis to strengthen testing workflows, identify inconsistencies, and improve QA efficiency
• Help design and refine AI-assisted approaches to validating benefit rules, program data, and eligibility pathways
• Document bugs, issues, and improvement opportunities and coordinate with the technical team on fixes
• Support ongoing platform updates and new feature releases through structured testing
• Help maintain the integrity and clarity of program information displayed within MyFriendBen
• Identify opportunities to improve program descriptions, user guidance, and benefit information
• Contribute insights that improve the overall user experience and accuracy of the platform
• Collaborate with the MyFriendBen team to strengthen research, documentation, and quality assurance processes
• Support internal learning and documentation that helps maintain high standards for program accuracy

Requirements:

• 3–5 years of experience in policy research, program analysis, quality assurance, government programs, civic technology, or related work
• Strong analytical and research skills with exceptional attention to detail
• Highly organized and able to manage detailed documentation and testing processes
• Comfortable working with complex program rules, eligibility criteria, and structured information
• Interest in applying AI tools and emerging technologies to quality assurance and program analysis
• Curious and proactive problem solver who enjoys improving systems and processes
• Strong written communication skills for documenting program rules and research findings
• Experience working with public benefits programs, policy research, civic technology, or social service systems is a plus
• Experience with QA testing, AI-assisted workflows, or technical documentation is a plus