Product Owner / Business Analyst - Cost Containment

TrueScripts Management Services is hiring a Product Owner / Business Analyst to support the analysis, design, implementation, and improvement of cost containment programs. The role translates business needs into application requirements and workflows, and partners with operational and technical teams through development, testing, launch, and ongoing product ownership.

Responsibilities:

• Partner with Operations, Cost Containment Programs, pharmacists, and other stakeholders to understand cost containment program goals, business rules, workflows, pain points, and operational requirements
• Analyze existing processes and identify opportunities to improve consistency, reduce manual effort, prevent errors, increase scalability, and support program performance
• Document current-state and future-state workflows, process maps, business rules, decision points, exceptions, and dependencies
• Translate clinical and operational programs needs into clear, actionable business requirements while escalating clinical decisions to the appropriate pharmacist or clinical owner
• Support analysis of program data, operational trends, and performance measures to help identify Improvement opportunities and evaluate outcomes
• Maintain organized documentation of requirements, process decisions, changes, and operating procedures for assigned programs
• Serve as a primary Operations business analyst and ultimately the Product Owner for the cost containment application, representing business needs throughout discovery, design, development, testing, implementation, and ongoing enhancements
• Work closely with developers, product or technical leads, and business stakeholders to translate requirements into user stories, functional specifications, workflows, and clearly defined acceptance criteria
• Maintain and prioritize a requirements backlog in partnership with Operations leadership and relevant program stakeholders; support sprint planning, refinement, and review as needed
• Facilitate requirements-gathering sessions, process walkthroughs, and design reviews to confirm that proposed application functionality aligns with real operational needs
• Identify gaps, conflicting requirements, edge cases, dependencies, and impacts to existing systems or processes before they create downstream issues
• Review prototypes, configurations, and completed functionality; provide timely feedback and confirm that delivered features meet documented business requirements
• Support change management by documenting application updates, communicating process impacts, and helping prepare training materials and user guidance
• Develop test plans, test cases, and scenarios covering standard workflows, exceptions, edge cases, business rules, data quality, and regression impacts
• Coordinate and support user acceptance testing (UAT), including test preparation, stakeholder participation, issue documentation, prioritization, retesting, and sign-off coordination
• Validate that application outputs, calculations, status changes, alerts, and workflow results align with approved requirements and expected business outcomes
• Partner with Operations and technical teams to investigate defects, clarify expected behavior, and support resolution of issues identified during testing or after launch
• Assist with implementation planning, readiness reviews, process transitions, and post-launch monitoring to help ensure adoption and operational stability
• Gather user feedback and performance information to recommend enhancements and support an ongoing cycle of improvement
• Coordinate with Operations, Cost Containment, IT, Analytics, Compliance, Client Services, and other teams as needed to ensure requirements are understood and program changes are implemented consistently
• Act as a liaison between business users and technical partners, communicating complex process or system concepts in clear, practical language
• Support standardization of cost containment workflows, procedures, documentation, and reporting across assigned programs
• Train or assist team members on updated workflows, application functionality, and process changes
• Manage multiple workstreams, communicate risks and dependencies early, and adjust priorities based on business needs and direction from Operations leadership
• Supports Cost Containment Managers in creation and ongoing maintenance of policy and procedures
• Accountable for application performance and maintenance
• Manages the application development roadmap, ensures that priorities for capabilities and automation best align with program performance needs, workflow automation, and audit traceability
• Serves as a liaison and application resident expert for all ideation activities related to new cost containment program development

Requirements:

• Experience in a pharmacy benefit manager (PBM), healthcare, pharmacy, health plan, or prescription drug cost containment environment
• Familiarity with operations administration, formulary management, utilization management, claims processing, or pharmacy benefit workflows
• Demonstrated experience in E2E process mapping and documentation
• Working knowledge of analytic tools for data review, validation, or quality assurance
• Experience with business intelligence or data visualization tools such as Power BI or Tableau
• Familiarity with databases, APIs, system integrations, ETL processes, software development life cycle (SDLC), and front-end/back-end application concepts
• Experience with Agile tools such as Jira, Azure DevOps, or similar backlog and issue-tracking platforms