Operational Engineer

Nscale is a GPU cloud company providing high-performance infrastructure for AI startups and enterprises. The Operational Engineer will improve the reliability, security, measurability, and operability of engineering services by developing shared tooling, reporting, automation, and operational practices. The role also supports incident management, service readiness, operational health, and reduction of recurring operational problems.

Responsibilities:

• Help onboard services to operational tooling, including alerting, on-call, dashboards, runbooks, Jira, and service-catalog records
• Build and maintain integrations, dashboards, reports, and automations across tools such as Grafana, PagerDuty, Jira, Backstage, and cloud billing platforms
• Improve operational readiness by identifying gaps in ownership, alerting, documentation, recovery procedures, and service dependencies
• Act as an incident commander: coordinate response, communications, timelines, post-incident reviews, and follow-up action tracking
• Help make routine changes safer, faster, and more repeatable through clear processes and automation
• Contribute to service-health, SLA, cost, patching, and operational-risk reporting
• Help maintain accurate operational data, including service ownership, on-call coverage, runbooks, and critical dependencies
• Work with teams to reduce manual toil and improve the quality of operational outcomes

Requirements:

• 2–5 years' experience in operations engineering, SRE, cloud infrastructure, platform engineering, or a similar role
• Experience operating or supporting production services
• Experience with monitoring, alerting, on-call, runbooks, and Engineering work management
• Hands-on experience with some of Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation
• Ability to use operational data to identify gaps and follow actions through to closure