Mortgage Technical Analyst-Remote

Mortgage Technical Analyst

• 5 10 years of experience in mortgage domain, preferably HELOC.

• Hands-on experience with Encompass (ENC) mortgage platform.

• Handle production incidents, support tickets, troubleshooting, and issue resolution.

• Analyze, document, and triage application issues.

• Coordinate with business users and technical teams for resolution.

• Work with JIRA/Zendesk and Helix ITSM for incident and problem management.

• Manage user accounts, permissions, and Active Directory access.

• Support application rollouts, system maintenance, and integrations.

• Maintain technical documentation, reports, and knowledge-base articles.

• Ensure system security, compliance, and reliable application support.