Quality Assurance Engineer

Engagement Type

Contract

Short Description

Seeking a skilled Quality Assurance Engineer to support Salesforce applications within PATHNC, The ideal candidate will do manual and automated testing, validate integrations and data, identify defects, and ensure high-quality releases.

Complete Description

The NC Department of Health and Human Services seeks a contractor resource to drive the development and implementation of NC Families Accessing Services through Technology (NC FAST)/ Partnership and Technology Hub for North Carolina (PathNC) as a Quality Assurance Engineer. We are looking for a self-driven Quality Assurance Engineer who will take initiative and ownership of testing activities by proactively managing tasks to meet timely deadlines, working independently with minimal supervision, accurately communicating identified issues, and delivering high-quality testing results.

Role Type
Quality Assurance Engineer

Expected Skills
- Ability to perform testing activities, make informed decisions, and manage complex work efforts.
- Excellent verbal and written communication skills.
- Strong critical thinking, problem-solving, and decision-making capabilities.
- Self-motivated with the ability to manage tasks independently and take ownership and accountability for assigned work.
- Strong experience testing Salesforce applications, including standard and custom functionality, configurations, workflows/flows, validation rules, security, reports, dashboards, and business processes.
- Experience testing Salesforce integrations, APIs, web services, data exchanges, and interfaces with external systems.
- Experience validating Salesforce data migration, data integrity, business rules, and data
relationships.

- Experience testing
Salesforce releases, enhancements, configurations, customizations, and
deployments.

- Ability to develop
comprehensive Salesforce test scenarios, test cases, test scripts, test
data, and requirements traceability.

- Experience with automation and testing tools such as QTest, Tricentis Tosca and CRT

- Ability to collaborate
effectively with Salesforce developers, administrators, business analysts,
product owners, scrum masters, and other technical and business
stakeholders.






Description (including, but not limited to)



- Analyze business
requirements for testability, completeness, and adequate test coverage
using Functional Specification Documents, Business Requirements Documents,
Technical Design Documents, user stories, acceptance criteria, and related
project documentation.

- Collaborate with
business analysts, developers, Salesforce administrators, product owners,
scrum masters, and other stakeholders to clarify requirements, resolve
issues, and establish appropriate testing approaches.

- Translate business and
technical requirements into test conditions, scenarios, cases, scripts,
and test data, and drive testing activities through completion.

- Develop and execute
manual and automated tests using QTest, CRT and applicable Salesforce
testing capabilities.

- Perform functional,
integration, regression, system, user acceptance, and end-to-end testing
across NC FAST/ PATHNC and Salesforce functionality.

- Test Salesforce standard
and custom functionality, including objects, fields, workflows/flows,
validation rules, business rules, security, roles, profiles, permission
sets, reports, dashboards, and other configurations or customizations.

- Validate Salesforce
integrations with external applications and systems, including APIs, web
services, inbound/outbound interfaces, data exchanges, and error handling.

- Validate Salesforce data
migration, transformation, integrity, relationships, completeness, and
accuracy against approved business requirements.

- Support Salesforce
release and deployment validation by performing appropriate pre-deployment
and post-deployment testing.

- Maintain accurate test
documentation, test evidence, test data, defect records, and requirements
traceability throughout the testing lifecycle.

- Review test artifacts to
ensure appropriate coverage, accuracy, completeness, and alignment with
requirements.

- Identify, document, and
track defects with clear reproduction steps, expected and actual results,
severity, priority, business impact, and supporting evidence.

- Work with development,
Salesforce, and product teams to diagnose and reproduce defects, validate
fixes, perform regression testing, and drive issues through resolution.

- Provide testing status,
metrics, defect trends, risks, dependencies, and blockers to project
stakeholders.

- Oversee test data
collection and analysis according to project schedules, standards, and
established QA practices.

- Actively participate in
sprint planning, backlog refinement, daily stand-ups, sprint reviews,
retrospectives, and other Agile ceremonies.

- Identify and communicate
testing risks and dependencies and recommend solutions before they impact
project delivery.

- Contribute to continuous
improvement of QA processes, test automation, testing standards, and best
practices across NC FAST/PATHNC and Salesforce initiatives.

- Ensure testing
activities comply with established NC FAST quality standards, project
processes, documentation requirements, and applicable organizational
procedures.

Required/Desired Skills

SkillRequired/DesiredAmountof ExperienceStrong experience in Salesforce functional and end-to-end testing.Desired5.0YearsProficient in creating and executing test cases, test scenarios, and test scripts.Required5.0YearsExperienced in functional,regression, integration,end-to end, system, and user acceptance testing.Required5.0YearsStrong analytical and problem solving skillsRequired5.0YearsProficient in SOQL and SQL for data validation and database testing.Desired3.0YearsSkilled in API testing using REST and SOAP web services.Desired3.0YearsExperienced with defect tracking and test management tools such as Jira.Required5.0YearsKnowledge of test automation tools such as Tricentis TOSCA or CRT(Copado robotic Testing)Required2.0YearsStrong understanding of Agile/Scrum methodologies and QA processes.Required5.0YearsExperienced in Salesforce data migration, data validation, and data integrity testing.Desired3.0YearsAbility to work in rapidly changing environmentHighly desired3.0YearsChild Welfare domain experienceDesired2.0Years