Job Title - Collections Analyst
Location - Remote in India
Duration - 12+ Months
Client's preference is for someone to work in PST hours
Must Haves:
Accounts Receivable (AR)
Bill Collections
Collections Operations
English Language
Nice to Have:
Ariba
Coupa
NetSuite CRM
Zip
What You ll Do:
Collections Focus: Managing an assigned portfolio of customer accounts to ensure timely payments, reduce past-due balances, and meet team collection goals. Daily responsibilities include reviewing aging reports, contacting customers regarding past-due invoices, following up on payment commitments, and documenting all account updates and collection activities. Additionally, the Collections Analyst will partner with Sales, Billing, and Cash Applications to resolve payment issues, escalate non-responsive accounts, flag invoice disputes/inquiries, and maintain accurate records.
Relationship Management: Establishing and nurturing relationships with advertisers to ensure timely follow-ups and reduce Days Sales Outstanding (DSO) and bad debt.
Dispute Resolution: Investigating, documenting, and resolving customer billing disputes efficiently.
Reporting: Generating weekly aging reports with collection comments for management review.
Administrative Tasks: Processing vendor setup forms and managing invoice uploads to third-party platforms such as Ariba, Zip, Coupa, and other client specific portals.
Compliance: Supporting SOX initiatives and preparing schedules for external audits.
What We re Looking For:
5+ years of work experience in Accounts Receivable, with emphasis on heavy collections.
Strong background in cash collections and dispute resolution.
Exceptional analytical and problem-solving skills.
Excellent verbal and written communication skills with the ability to interact at all organizational levels.
A proactive, self-directed approach with the ability to multitask, think creatively, and learn quickly in a fast-paced environment.
Ability to prioritize day-to-day responsibilities while continuously meeting timelines and deadlines.
Experience with Netsuite or a similar ERP system.
Proficiency in Excel and MS Office.
Ability to think innovatively, work independently with minimal supervision, be a team player, and contribute beyond the defined role as needed.
Strong organizational and time management skills, with the ability to prioritize and multitask effectively to deliver results and meet expectations in a fast-paced environment.
Ability to identify opportunities for process improvement and suggest solutions.
Internally motivated to seek out answers, generate ideas, and learn quickly in a high-growth company.
High degree of confidentiality, integrity, and judgment.
