Quality Data Analyst

Pyramid Consulting is recruiting for a confidential client in the social media industry. The Quality Data Analyst reviews events with long recovery times, identifies root causes and process issues with vendors and cross-functional teams, supports continuous improvement, and prepares weekly reports for executive audiences.

Responsibilities:

• Pull instances with long recovery times, review data, and work with cross-functional (XFN) stakeholders and vendors to understand the root cause of each event
• Summarize issues that arise across events and work with the team to implement fixes that drive continuous improvement
• Work with vendors and cross-functional teams to understand where things went wrong in the end-to-end process
• Support the preparation of key weekly reports and emails that go to executive audiences

Requirements:

• 5 years of experience reviewing events against a scorecard and sharing areas of improvement
• 3 years of experience looking at dashboards to identify events with long recovery times and analyzing data to understand what led to long recovery times
• 3 years of experience understanding the main drivers of long recovery times and other systemic issues (e.g., process, technology, etc.), recommending solutions, and working with cross-functional teams to put solutions in place
• Experience auditing a process rather than calls
• The role does not require someone who performs quality audits of calls; it requires someone who can audit a process
• Ability to learn complex tooling
• someone with a supply chain background might be helpful
• Experience with vendor management would be helpful