Sr Software Engineer

Partners Federal Credit Union is hiring a Senior Software Engineer to design, develop, and optimize software solutions that support its organizational objectives. The role leads software and systems operations, application development and integrations, production support, security, and AI initiatives while providing technical guidance and mentoring.

Responsibilities:

• Leads support, administration, and reporting for the Credit Union's delivery systems, which includes planning, implementing, maintaining, monitoring, and troubleshooting system hardware and software
• Architect and implement robust processes to optimize the day-to-day operation of systems, focusing on deploying approved system and application changes, proactively monitoring software and infrastructure for potential issues, and responding to incidents with advanced troubleshooting
• Oversee software and certificate license management, ensuring optimal usage and capacity
• Evaluate and report performance metrics on internal and external systems, including vendor integration analysis, to guide strategic decisions
• Uses gathered metrics to recommend improvements, identifying opportunities to improve monitoring, add automation, increase performance, and enhance security of production systems with minimal manual intervention
• Manages the implementation of patch releases to systems, ensuring security, integrity and operational efficiency
• Support and maintenance of associated applications used to interact with core banking systems
• Drive architectural initiatives within the organization, contributing to the development of technology blueprints and remaining informed about the broader technical architectural standards and strategic objectives
• Conduct advanced functional analysis and application design work, identifying technological opportunities and risks for integration projects
• Build cross-functional collaboration and communication, aligning efforts across business lines to ensure consistency and shared understanding of objectives
• Deliver expert-level guidance on system solutions related to component or application issues, demonstrating comprehension of the interconnectedness of software, hardware, and system components
• Engage peers across lines of business to ensure consistency and open communications
• Able to reference, interpret and effectively communicate functional requirements documentation
• Proposes system solutions for components/applications to address business issues
• Understands the inter-relationship of software, hardware and system components
• Has an advanced understanding of, and mentors team members on UI/UX development and principles
• Strategically evaluate project and reporting requests, providing detailed effort estimates, delivery timelines, and innovative ideas for system advancement
• Oversee the design and execution of comprehensive testing protocols, collaborating closely with QA to refine testing methodologies, including Test-Driven Development (TDD) and automated tests
• Lead by example in writing and reviewing code, ensuring continuous integration into the project's main branch and guiding the team through the release and change control process efficiently
• Participates in the management of the team’s release and change control process. Fully understands the delivery pipeline and can assist software engineers with CI/CD issues and processes
• Act as a key resource in diagnosing and resolving production issues, managing on-call and off-hours deployments when needed
• Explain the product’s value proposition and how the product suite impacts long-term business strategy
• Demonstrate a deep understanding of third-party technologies and their strategic relationships to drive integration and innovation
• Exhibit adeptness in coding across platforms, facilitating seamless integration of diverse systems and engaging with vendor teams to resolve technical challenges
• Champion the development of comprehensive technical documentation, advocating for effective use of AI in development, documentation, and communication, while ensuring awareness of its security implications
• Spearhead initiatives involving AI-powered applications, supporting integration and debugging efforts, and creating clean, well-documented code with a focus on scalability and maintainability
• Understands the security implications of AI as it pertains to designing and developing business systems
• Stay at the forefront of AI advancements, integrating new concepts and best practices into existing systems to enhance functionality and strategic advantage
• Write clean, well-documented code and participate in code reviews
• Support integration of AI models into existing software products and APIs
• Advanced and extensive troubleshooting and debugging of issues in AI components as they arise
• Stay updated on foundational AI concepts and best practices, and the ability to communicate these advancements
• Demonstrate a deep understanding of the agile software development lifecycle, mentoring team members and improving processes for efficiency
• Utilize expertise in Git and deployment pipelines to ensure alignment with best practices, guiding team members in the deployment of changes across environments
• Demonstrates expert-level understanding and leadership in implementing and maintaining information security. Has a a deep, comprehensive understanding of information security practices but also takes a leadership role in shaping and executing strategies to protect information systems
• Mentor junior staff and lead initiatives or projects within the security domain
• Develops and oversees robust technologies and processes to ensure data and system integrity
• Responsible for designing, implementing, and managing the systems and procedures that protect data and ensure its accuracy and consistency. This involves strategic decision-making, choosing the right technologies, and continuously assessing and improving processes to prevent data breaches and integrity issues
• Implement, enforce, interpret and communicate policies and procedures to team members

Requirements:

• Bachelor's Degree
• 6-9 years
• Windows development experience is mandatory
• UI/UX development experience using modern tools and frameworks, e.g. Angular, react, JavaScript, etc
• 5+ years' experience as a Software Engineer, Developer, or related is required
• Exposure to project management methodologies, networks, telecommunications, call centers, business applications and/or software development
• Linux experience is a plus
• RESTful API
• RESTful API testing tools
• C#
• SQL Server/PostgreSQL
• UI/UX development tools, such as Angular or React
• Python
• Playwright
• GitHub CoPilot
• Azure cloud platform
• Azure OpenAI/MCP servers
• OpenTelemetry
• Azure Cloud Infrastructure
• Visual Studio/VS Code
• AI Agent frameworks
• GitHub Workflows
• RabbitMQ
• Previous experience in all areas of the Information Technology field, including programming, systems design and microservice architecture
• 5+ years financial industry operations experience – preferably within a credit union