Business Systems Analyst / Workflow Implementation

IMRI is seeking a Business Systems Analyst / Workflow Implementation Consultant to support an unnamed client’s automated document-routing solution. The role will bridge business users and the technical implementation team, supporting requirements documentation, testing, user adoption, training, and implementation and production issue triage.

Responsibilities:

• Work directly with GM Office and system executive office personnel to understand document-routing processes, business requirements, and user needs
• Serve as a liaison between customers' stakeholders and the technical implementation team
• Help business users understand and successfully adopt the new workflow platform
• Explain system functionality and new processes clearly to non-technical and executive-level users
• Coordinate and support User Acceptance Testing (UAT) and other testing activities
• Develop, maintain, and organize test scenarios, test scripts, results, defects, and user feedback
• Document business requirements, workflow requirements, process changes, and implementation issues
• Track feedback from stakeholders and ensure issues are communicated to the appropriate technical resources
• Triage incidents and user-reported issues in a calm, organized manner and help determine appropriate escalation paths
• Support workflows involving: Document acceptance and approval, Separate accept and signature steps, Required reasons for declines, Document rerouting, Backup or alternate signers, Batch approval queues, Version management, Audit trails, Electronic signatures
• Assist users with workflow-related questions involving document status, routing, approvals, and signatures
• Support validation of searchable and accessible PDFs
• Assist with validation of dashboards and reporting related to document status and cycle times
• Help prepare user documentation, quick-reference guides, training materials, and process documentation
• Participate in training, demonstrations, rollout activities, and post-implementation support
• Support the final-release transition in which designated LADWP staff will be able to use a drag-and-drop designer to build and maintain their own workflows

Requirements:

• 4-5 years of experience working as a Business Systems Analyst, Business Analyst, Implementation Consultant, Application Support Analyst, or similar role
• Experience working directly with business stakeholders and translating business needs into clearly documented requirements
• Strong interpersonal skills and the ability to work professionally with executive office personnel and non-technical users
• Experience coordinating or participating in: User Acceptance Testing (UAT), Test script preparation, Defect tracking, User feedback management, Issue and incident triage
• Strong organizational and documentation skills
• Ability to manage multiple issues, questions, and stakeholder requests in an organized manner
• Strong verbal and written communication skills
• Ability to explain technical concepts and system functionality in clear business terms
• Experience supporting implementation, rollout, or adoption of enterprise business applications
• Ability to remain composed and methodical when troubleshooting or coordinating resolution of user issues
• Experience as a business user or functional user of Microsoft Power Platform
• Experience using Microsoft Teams in a business or project environment
• Experience using Adobe Acrobat Sign or similar electronic-signature technology
• Familiarity with SharePoint Online and document-management processes
• Experience working with automated approval or document-routing workflows
• Familiarity with role-based access, document versioning, audit trails, and electronic approval processes
• Experience supporting public-sector, utility, or other highly structured enterprise environments
• Experience developing training materials, job aids, test documentation, or standard operating procedures