Senior Non-Qualified Defined Contribution Customer Success Manager - Virtual

Alight Solutions provides benefits and workforce administration services. The Senior Non-Qualified Defined Contribution Customer Success Manager supports complex non-qualified defined contribution plan administration, consults with clients and internal teams, and contributes to product strategy, revenue growth, and process improvements.

Responsibilities:

• Serve as a subject matter expert on non-qualified retirement plan regulations, compliance requirements, and industry best practices to effectively consult and present to external executive leader roles on non-qualified plan design, administrative considerations, and legislative landscape
• Stay informed about market trends, legislative changes, and emerging technologies in the non-qualified retirement benefits space
• Partner with product and technology teams to identify future investment opportunities in the non-qualified space to drive revenue growth
• Prepare and present non-qualified solutions and strategies during new client sales meetings
• Identify and define non-qualified plan needs during new plan implementations
• Create and facilitate colleague training to build a strong foundation of non-qualified plan and legislative knowledge
• Predict, identify, and communicate risks related to non-qualified plan design and consults on non-qualified plan best practices, delivery models, and participant education
• Continuously measure and improve operational processes related to non-qualified plan administration and drive general adoption of operational improvement measures

Requirements:

• 5+ years of experience in non-qualified defined contribution plan administration
• 5+ years of experience managing client relationships
• Demonstrated technical knowledge of stock and non-qualified deferred compensation plan design and related regulatory requirements, including a strong understanding of IRC 409A
• Demonstrated project management and organizational skills, with the ability to effectively manage competing priorities in a dynamic environment
• Strong communication and relationship-building skills, with the ability to collaborate and influence stakeholders at all levels
• Demonstrated ability to achieve business objectives and contribute to organizational goals
• Proven experience leading initiatives and participating in strategic planning efforts
• Ability to anticipate client needs based on retirement plan expertise and market insights
• Experience working with third-party vendor platforms
• Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight