Remote Customer Service Representative

Aspire Lifestyles is hiring a Customer Service Representative to support global client programs and provide professional service to high-value customers. The role handles inbound requests about lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits through phone, email, and chat.

Responsibilities:

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Requirements:

• A passion for helping customers and solving problems
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment
• Minimum 2 years of interactive customer service experience
• We are currently recruiting individuals who are fluent (verbal and written) in English
• High school diploma or equivalent is required
• Call center or high-volume service experience preferred
• Hospitality, travel, or loyalty program experience is highly valued
• Personal global travel experience is an asset
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• Professional-level proficiency in any of the following additional languages is considered a strong asset:

• Spanish
• French
• Mandarin
• Cantonese
• Portuguese