IT PRODUCT MANAGER - ERP & WFM - BUSINESS APPLICATIONS

Cooper Norcross Health is hiring an IT Product Manager to provide strategic and operational leadership for its ERP, workforce management, and business applications portfolio. The role develops product roadmaps, prioritizes and manages backlogs, leads application implementations and lifecycle activities, and aligns technology investments with business needs and organizational goals.

Responsibilities:

• Develop, maintain, and communicate strategic product roadmaps for ERP, workforce management, and assigned business applications
• Partner with business Product Owners and operational leaders to identify priorities, define desired outcomes, and align technology initiatives with organizational goals
• Own and continually refine the product backlog, including features, enhancements, technical improvements, regulatory requirements, upgrades, and defect resolution
• Establish work priorities for product teams based on business value, operational risk, regulatory requirements, dependencies, resource capacity, and strategic alignment
• Lead the implementation, optimization, integration, upgrade, and lifecycle management of enterprise business applications
• Translate business needs into clear functional requirements, user stories, acceptance criteria, workflows, and implementation plans
• Facilitate decision-making among executive leaders, business stakeholders, technical teams, vendors, and implementation partners
• Lead cross-functional teams through system selection, design, testing, deployment, stabilization, adoption, and ongoing optimization
• Coordinate application releases and ensure appropriate testing, change management, communication, training, operational readiness, and post-implementation support
• Monitor product performance, adoption, service levels, customer satisfaction, system reliability, and delivery of expected business benefits
• Identify and manage product risks, dependencies, technical debt, integration concerns, and competing priorities
• Manage vendor relationships, including performance, service levels, issue escalation, product direction, and coordination with implementation partners
• Support budget planning, resource forecasting, contract evaluation, and technology investment recommendations
• Promote continuous improvement, standardization, automation, and effective use of enterprise application capabilities
• Provide clear and timely updates to executives, governance committees, business leaders, and other stakeholders
• Support major implementations, upgrades, go-lives, and critical production issues when necessary

Requirements:

• 3-5 years
• Health Information Technology, Health Information Management, Computer Science, or other related field of study
• Professional Licensure (such a R.N.) and Industry Certifications in lieu of Bachelor's degree; equivalent work experience considered in lieu of Bachelor's degree
• •    Communication – Ability to communicate with patients, visitors and coworkers
• •    Experience with engaging executives and other stakeholders to support important business decisions
• •    3+ years in diverse roles and increasing responsibilities across business and IT
• •    Knowledge of product management disciplines and software development life cycle
• •    Effective in translating technical language into business language as needed to bridge the gap between business and technical professionals
• •    Ability to problem solve business and stakeholder customer processes and problems, and is effective at solving these problems
• Prefer Five to Seven years (or more) of relevant experience in IT and business/industry or government
• Bachelors degree preferred