Solutions Engineer

Redwood Software is hiring a Solutions Engineer – Existing Accounts to help existing customers realize value from its automation platform. The role drives adoption and account expansion, provides technical guidance, coordinates issue resolution and projects, and shares customer feedback with internal teams.

Responsibilities:

• Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations
• Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment
• Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention
• Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes
• Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement
• Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers
• Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals
• Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value
• Translate business challenges into technical solutions using Redwood’s automation platform
• Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition
• Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues
• Coordinate cross-functional teams—including Product Management, Engineering, and Professional Services—to drive successful outcomes
• Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence
• Troubleshoot technical issues at a high level to determine the appropriate path to resolution
• Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery
• Document and share best practices for implementing and optimizing Redwood solutions
• Contribute to internal knowledge bases and process improvements that enhance team scalability and customer experience

Requirements:

• Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering)
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent professional experience
• Hands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting)
• Ability to troubleshoot technical issues at a high level
• High-level understanding of organizational structures in large enterprises and their typical challenges
• High-level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.)
• Ability to quickly learn, articulate, and demonstrate complex solutions
• Exceptional written, verbal, and presentation skills for technical and executive audiences
• Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously
• Analytical and structured approach to problem-solving and process improvement
• Experience with SAP ERP solutions is preferred
• Experience with Java, SAP ABAP, SQL Developer, or similar is preferred
• Experience with LLMs and AI solutions is preferred