Software Implementation Project Manager

STERIS is a global provider of products and services supporting patient care, infection prevention, and healthcare and life sciences. The Software Implementation Project Manager leads end-to-end software implementation projects for healthcare customers, coordinating cross-functional teams, managing risks, and ensuring timely delivery through go-live.

Responsibilities:

• Lead end-to-end software implementation projects
• Develop project plans, timelines, and resource strategies
• Ensure adherence to defined scope, timelines, and deliverables
• Maintain accurate project documentation, including project plans, call notes, and trip reports
• Serve as the primary point of contact for Customers and stakeholders
• Gather Customer requirements and translate them into actionable project tasks
• Coordinate activities across implementation, data, software services, and client success teams
• Manage project risks, issues, and escalations
• Oversee testing, training, go-live, and transition to support
• Drive Customer satisfaction through proactive communication and execution
• Contribute to process improvements and project management best practices
• Mentor team members and support departmental initiatives

Requirements:

• Bachelor's degree plus 4 years of relevant experience OR high school diploma/GED plus 12 years of relevant experience in lieu of degree
• 5+ years of customer-facing project management experience, preferably in software implementation or technology services
• Knowledge of software implementation
• Develop and maintain working knowledge of information technology terminology and troubleshooting
• Experience with industry-standard software-based project management tools
• Ability to manage multiple projects simultaneously
• Ability to travel between 25-40% annually within the U.S. and Canada
• Customer-focused mindset
• Excellent communication, problem-solving, and decision-making abilities
• Strong leadership and collaboration skills
• Ability to influence and communicate across all levels of an organization
• Strong organizational and prioritization skills
• Sound business judgment
• Adaptability, resilience, and a continuous improvement mindset
• 1–3 years of healthcare industry experience
• PMP certification
• Experience with CRM systems
• Advanced Microsoft Office skills (Excel, PowerPoint, Word)
• Experience in healthcare technology or SaaS implementations