Outside Sales/Account Manager

A.M. Leonard is hiring an Outside Sales/Account Manager to help customers select horticultural products and provide responsive service. The role manages customer communications, sales orders, delivery coordination, CRM records, and customer concerns while keeping current on industry trends and products.

Responsibilities:

• Making and answering phone calls and emails from clients (landscapers, nurseries, garden centers, and more!), providing product information, pricing, and availability
• Using your growing knowledge of our horticultural products—from woody ornamentals and perennials to soil amendments and tools—to offer substitutions and recommendations that perfectly match customer needs
• Processing sales orders, coordinating with our production and logistics teams to schedule deliveries and pickups, and tracking shipments
• Keeping our CRM system (experience with Netsuite a plus) up-to-date with detailed customer interactions and sales activities
• Handling customer inquiries and concerns with a professional, can-do attitude, ensuring every issue is resolved and customer satisfaction is achieved
• Staying up-to-date with the latest industry trends, market conditions, and new product offerings to become an invaluable resource for our clients

Requirements:

• A solid understanding of plants and gardening products, or a strong willingness to learn and absorb new information quickly
• Excellent verbal and written communication skills, with professional telephone and email etiquette
• The ability to think on your feet, handle objections with empathy, and find creative solutions for customer needs
• A positive attitude and the desire to work collaboratively within a dynamic team environment
• Strong attention to detail and the ability to manage multiple tasks and priorities effectively
• Proficiency with Microsoft Office Suite and a willingness to quickly learn our internal systems and CRM software
• We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Previous experience in inside sales, customer service, or a related horticulture field is highly preferred