Customer Success Manager, Federal

Censys is hiring a Customer Success Manager, Federal to support, enable, and grow its federal customers. The role manages post-sales customer lifecycles and works cross-functionally to drive adoption, renewals, expansion, and customer success.

Responsibilities:

• Manage customer life cycles through onboarding, adoption, enablement, renewal, and expansion
• Onboarding - Lead the post-sale engagements, including internal hand-offs, customer kick off, and Integration and Architecture Planning meetings with your Customer Success Engineer
• Adoption - Drive customer adoption by understanding customer use cases and values, articulating our value proposition and product offerings, and delivering Executive Business Reviews, Success plans, etc
• Enablement - Educate customers on new features, platform workflows, Beta Programs, Design Partnerships, and User Testing
• Renewal - Proactively monitor customer health, understand the customer’s renewal process, prepare quotes for customers or partners, and mitigate churn risks
• Expansion - Guide strategic discussions with customer stakeholders, identify CSQLs (expansion opportunities) with Sales, and facilitate customer references or case studies
• Collaborate closely with internal Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams to deliver on client goals and needs
• Maintain accurate and up-to-date records of activities and notes (Catalyst, Salesforce)
• Other duties as assigned