Product Manager

PeoplePath is seeking a Product Manager to own the enhancement pipeline for its SaaS platform, from client discovery through prioritized, development-ready requirements. The role partners with Customer Success, clients, prospects, leadership, and development to shape product priorities, prepare releases, and communicate product direction.

Responsibilities:

• Partner closely with Customer Success and run discovery with clients and prospects to understand their needs, usage patterns, and adoption barriers, and what each need is worth, then translate those insights into product priorities
• Separate one-off requests from patterns across the client base
• Write requirements the development team can work from, including the problem, affected clients, proposed behavior, and acceptance criteria
• Build the artifact each requirement needs, whether a wireframe, a clickable prototype, or a working prototype built with AI coding tools, so the requirement is unambiguous for the development team that designs and builds it
• Maintain one visible, ranked backlog using a consistent prioritization method that covers retention risk, revenue impact, and reach
• Present the pipeline to the Co-CEOs and defend the ranking
• Close the loop with everyone who raised a request, including explaining why a request was declined
• Prepare Customer Success for releases with client-facing feature briefs and plain-language internal guides covering intended audiences, value, configuration steps, and considerations
• Help shape product direction and feature pricing with leadership, and explain where the product is going and why so Customer Success and clients understand how it supports client goals
• Join client reviews and prospect conversations where product decides the outcome
• Share learnings internally with the Customer Success and Development teams

Requirements:

• 3+ years' experience in B2B SaaS product management, selling to enterprise clients
• Alternatively, around 3 years in technology or digital consulting gathering requirements, running client workshops, and writing specifications, even without a product title
• Track record of owning a requirements pipeline end to end, including saying no and explaining why
• Direct client contact as a normal part of your week
• Specifications that development teams have actually built from
• Experience prototyping in whatever form fits the question, including wireframes and flows, Figma, or AI-assisted working prototypes
• Strong interpersonal skills and comfort interacting with clients at varying seniority levels
• Highly developed oral and written communication skills, with business fluency in English
• Track record of working successfully in teams
• Possess intellectual curiosity with the goal of learning and improving
• Alumni, community, membership, or association platforms
• HR technology, talent CRM, recruiting CRM, or talent marketplaces
• CRM, contact data management, segmentation, or marketing automation
• Enterprise SaaS sold to professional services firms