SAP TM Lead /Architect- SME

Role:- SAP TM Lead /Architect- SME

Location:- Fargo GA ( Travel/ Remote)

Mode of Hire:- Subcon

Visa:- Any

JD

SAP Transportation Management (TM) Subject Matter Expert (SME) - Job Description

Role Summary

The SAP Transportation Management (TM) Subject Matter Expert (SME) is responsible for providing functional expertise and coordination for SAP TM services within the Application Management Services (AMS/CAS) landscape. The SME supports the Application Service Manager (ASM) in customer engagements, service delivery governance, prioritization, de-escalation activities, change reviews, and continuous improvement initiatives while ensuring high-quality service delivery aligned with contractual obligations and service standards.

Responsibilities

• Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP TM.
• Act as a senior functional expert and be involved in activities beyond regular ticket processing, including customer meetings, issue resolution, service reviews, and change request assessments.
• Review and validate functional Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
• Advise customers and delivery teams on SAP TM standardization, optimization, process improvements, and system enhancements.
• Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
• Act as the functional coordination point within the delivery team for SAP TM-related activities.
• Coordinate and review change, testing, enhancement, and improvement activities to ensure compliance with delivery standards.
• Identify opportunities for process automation, standardization, and operational efficiency improvements.
• Mentor team members, share domain expertise, and promote continuous knowledge development.
• Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, issues, and improvement initiatives.

Key Tasks

• Act as the primary functional contact for SAP TM-related topics within the core delivery team.
• Ensure efficient service delivery and continuous value addition to the customer.
  • Coordinate functional activities across core team members.
  • Conduct internal status meetings in collaboration with the ASM, focusing on SAP TM service performance and critical issues.
• Identify, assess, and mitigate functional risks impacting business operations or service delivery.
• Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
• Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.
• Validate functional Change Requests raised by consultants, including:
  • Solution approach review
  • Effort estimation validation
  • Resource requirement assessment
  • Impact and risk analysis
• Support the ASM and delivery team by:
  • Participating in customer meetings and service reviews
  • Presenting SAP TM-specific topics during project kick-offs and governance discussions
  • Supporting functional de-escalation activities
  • Prioritizing incidents, service requests, defects, and enhancement activities
• Provide recommendations for transportation process optimization, logistics improvements, automation initiatives, and continuous improvement opportunities.

Required Skills

• Strong hands-on experience in SAP Transportation Management (TM).
• Expertise in:
  • Transportation Planning and Execution
  • Freight Order Management
  • Freight Unit Management
  • Freight Settlement
  • Carrier Selection and Management
  • Route Planning and Optimization
  • Transportation Charge Management
  • Transportation Cockpit
  • Transportation Requirement Management
  • Shipment Planning and Monitoring
  • Logistics Network Modeling
  • Tendering Processes
  • Freight Cost Calculation and Settlement
  • Event Management and Tracking
  • Transportation Reporting and Analytics
• Strong understanding of integration with:
  • SAP EWM
  • SAP MM
  • SAP SD
  • SAP GTS
  • SAP ERP / S/4HANA
• Experience with incident management, problem management, and change management processes in AMS environments.
• Ability to perform effort estimations, impact assessments, and solution reviews.
• Strong customer-facing, stakeholder management, and communication skills.
• Experience working in global delivery and support environments.