Assessment: Candidates must complete a 10-question Glider Architect Chat Platform assessment.
Job Summary:
We are seeking a Senior Solution Architect to lead the design and implementation of scalable, secure, high-performance enterprise chat and conversational AI platforms. The ideal candidate will have strong Google Cloud Platform (Google Cloud Platform) architecture expertise, hands-on experience with Dialogflow, conversational AI, and enterprise contact center integrations.
Key Responsibilities:
Lead end-to-end solution architecture for enterprise chat platforms, AI agents, and virtual assistants.
Design scalable, highly available, low-latency cloud-native solutions using Google Cloud Platform services, including Cloud Run, Pub/Sub, Firestore, and BigQuery.
Drive integrations with Dialogflow, Gemini Enterprise for Customer Experience (GECX), and Genesys contact center platforms.
Guide engineering teams on TypeScript, Node.js, distributed systems, API integrations, and cloud architecture best practices.
Define technical requirements, security standards, CI/CD, monitoring, and observability strategies.
Provide technical leadership, mentor engineers, and collaborate with business and technical stakeholders.
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of IT experience, including architecture, software engineering, or cloud infrastructure.
Strong Google Cloud Platform architecture and cloud-native solution design experience.
Experience with Dialogflow, conversational AI, chatbots, or AI agents.
Proficiency in TypeScript and/or Node.js.
Strong understanding of distributed systems, scalability, security, and enterprise integrations.
Excellent technical leadership and stakeholder communication skills.
Preferred Qualifications:
Experience with Dialogflow CX, GECX, Genesys, and IVA Voice.
Terraform, Infrastructure as Code, CI/CD, and observability experience.
Healthcare or health insurance industry experience.
Google Cloud Professional Cloud Architect certification.
