Management Analyst 4 (MA4/AHEA) - Project

The Washington State Health Care Authority (HCA) is hiring a Management Analyst 4 for its Apple Health Eligibility and Access Division. The role leads cross-divisional projects and process improvements, analyzes program performance and legislative impacts, and advises leadership on operational recommendations.

Responsibilities:

• Independently lead and facilitate large internal and cross-divisional workgroups and process improvement projects that improve operations and customer service delivery
• Manage multiple projects at once, developing scope, methodology, and deadlines to meet division and section needs
• Manage the business-unit side of the project life cycle for new and enhanced technologies, advocating for the best possible experience for staff, clients, and providers
• Develop processes to monitor and measure project outcomes before handing work back to the business unit
• Analyze and interpret metrics and data trends, and build and maintain section and division dashboards that track program performance
• Collaborate with Voice Services and WaTech on call flow and messaging enhancements for providers and AHEA staff
• Develop and maintain accurate procedures, and coordinate division communications so all staff are prepared for program changes
• Perform legislative analysis to identify impacts and risks of proposed legislation on AHEA operations, Medicaid clients, and providers
• Present findings and evidence-based recommendations to senior management, and help develop long-range plans, goals, and resource strategies

Requirements:

• Demonstrated ability to conduct and lead complex research and analysis involving multiple programs, business functions, data sources, or competing considerations and translate findings into actionable recommendations
• Demonstrated ability to evaluate complex or ambiguous organizational issues, assess alternatives and risks, and develop defensible recommendations that support management decision-making
• Demonstrated ability to lead evaluations of complex programs, processes, organizational structures, and workflows and develop solutions that improve efficiency, effectiveness, accountability, and service delivery
• Demonstrated ability to analyze complex laws, rules, policies, standards, and organizational requirements and determine their potential operational, programmatic, and organizational impacts
• Demonstrated ability to integrate and evaluate quantitative and qualitative information from multiple sources, develop meaningful performance measures, and use findings to evaluate organizational effectiveness and recommend improvements
• Demonstrated ability to lead complex projects and organizational initiatives involving multiple partners, competing priorities, significant dependencies, and potentially broad organizational impacts
• Demonstrated ability to advise managers and senior leaders on complex analytical issues and clearly communicate findings, risks, alternatives, and recommendations to technical and nontechnical audiences
• Demonstrated ability to lead collaborative analytical efforts, facilitate diverse partner groups, resolve competing perspectives, build consensus, and provide guidance or technical assistance to other analysts and staff
• Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve
• The ability to take action to learn and grow – You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you've learned to continuously improve how you work and serve others
• The ability to take action to meet the needs of others – You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve
• A bachelor's degree in business administration, public administration, law, public health, health administration, or a related field
• Demonstrated professional experience conducting research and analyzing policies, laws, rules, or regulations
• Demonstrated proficiency with Microsoft Office Suite (especially Excel, Word, and PowerPoint)
• Previous experience with Washington Healthplanfinder, ACES, Barcode, ProviderOne, ServiceNow, Avaya Workplace, CMS Supervisor, and SharePoint is a plus
• Lean Six Sigma Green Belt certification, Project Management Professional (PMP), or equivalent
• Demonstrated knowledge of customer service delivery for Medicaid clients or providers, including core functions of the Apple Health Administration and relationships to partner divisions and health care agencies
• Demonstrated ability to communicate effectively in writing and verbally, including writing reports and creating presentations; establishing and maintaining cooperative working relationships, coordinating work across multiple levels of personnel
• Demonstrated skill to serve as a subject matter expert and provide professional and technical consultation regarding procedures, resources, complex issues, and escalated cases, and to develop and deliver guidance, training, and technical assistance that support staff understanding and consistent application of procedures
• Effectively identifies, collects, organizes, and documents relevant data from various sources to support analysis and investigation