Sales Manager - Account Management (Drag Reducing Additives - Remote)

Baker Hughes is hiring a Sales Manager - Account Management to manage customer relationships and grow accounts for its Drag Reducing Additives programs. The role combines technical and commercial account support, program performance oversight, customer solutions, and team leadership to support customer success and business growth.

Responsibilities:

• Building long-term strategic relationships by providing account management support while understanding customer business requirements and identifying sales opportunities
• Developing and executing account strategies that support revenue growth, customer retention, and business objectives
• Safely managing the day-to-day operations of Drag Reducing Additive (DRA) programs to ensure performance, reliability, and value delivery for customers
• Serving as a trusted advisor by understanding customer challenges and delivering value-driven technical and commercial solutions
• Applying account management fundamentals to understand customer requirements, support account P&L objectives, and identify business growth opportunities
• Identifying, coordinating, and collaborating with internal teams to drive projects, technical sales initiatives, and innovative customer solutions
• Managing the day-to-day operations of existing applications and equipment supporting customer accounts
• Conducting routine monitoring, analysis, and reporting of treatment program performance to support customer objectives and operational effectiveness
• Collecting and interpreting operational and performance data for troubleshooting, business reviews, service reports, customer meetings, and technical presentations
• Developing, delivering, and leading business reviews, technical presentations, and commercial discussions with customers, executive leadership, and internal stakeholders
• Providing field support and technical guidance related to customer operations, projects, equipment performance, and operational challenges
• Supporting equipment repairs, scheduled maintenance activities, and operational reliability initiatives to ensure customer success
• Managing chemical inventories, product deliveries, and associated customer site activities
• Monitoring account performance and identifying opportunities to improve customer satisfaction, operational effectiveness, and business results
• Promoting effective communication and collaboration between customers, field personnel, technical teams, operations teams, and leadership
• Following Sales and Service Standards across customer accounts to ensure compliance with company and customer requirements
• Supporting account planning, opportunity development, and commercial growth initiatives
• Leading and developing team members through coaching, mentoring, performance management, and professional development
• Supporting a culture of safety, accountability, continuous improvement, and operational excellence
• Conducting all business activities in accordance with company health, safety, environmental, legal compliance, and ethical standards

Requirements:

• Have experience in Sales, Account Management, Business Development, Customer Success, or a related commercial role
• Have a minimum of 3 years of experience in refining, petrochemical, industrial, midstream, chemical processing, or related industries
• Have experience building and managing strategic customer relationships
• Have experience leading and developing teams in a customer-facing environment
• Have a strong understanding of industrial chemical treatment technologies and sales processes
• Have strong mechanical aptitude and troubleshooting capabilities
• Have previous laboratory experience and/or familiarity with analytical methods, data interpretation, and performance evaluations
• Have a comprehensive understanding of customer requirements and market conditions
• Have experience supporting technical sales activities and delivering customer-focused solutions
• Have strong communication, presentation, and stakeholder management skills
• Have the ability to present complex technical content to various levels of internal and external organizations in a clear and concise manner
• Have the ability to identify customer needs and translate them into business opportunities
• Have strong organizational, planning, and project management capabilities
• Have strong problem-solving and decision-making skills
• Have the ability to influence stakeholders and collaborate effectively across multiple functions
• Have proficiency in Microsoft Office applications including Excel, PowerPoint, Word, and Outlook
• Have the ability to manage multiple priorities while maintaining a high level of customer service
• Have a customer-focused mindset with a commitment to operational excellence and business results
• Have a demonstrated commitment to safety, compliance, and continuous improvement
• Have the ability to drive a company vehicle as required to perform job duties
• Have a TWIC Card or the ability to obtain a TWIC Card
• This position requires valid work authorization in the country of employment
• The employer is unable to sponsor work authorization for this role at any time
• Have a Bachelor's degree in Chemical Engineering, Engineering, Chemistry, or a related technical discipline preferred