SENIOR PROJECT MANAGER

Coomer LLC is hiring a Senior Project Manager to lead agency operations and deliver creative work on time, on budget, and to a high quality standard. The role oversees project management systems and delivery, mentors junior project managers, and supports client relationships and account growth.

Responsibilities:

• Own end-to-end delivery of concurrent projects across brand, campaign, content, social, production, and web workstreams
• Lead project kickoffs: translate strategy and creative direction into scopes, deliverables, milestones, and owner-level accountability
• Run internal status, production, and hot-sheet meetings that end with decisions and clear next steps — not open loops
• Develop and track project budgets, hours, and burn; flag scope creep early and manage change orders with the account lead
• Serve as the escalation point for the project management function, and mentor junior PMs toward independently running full projects
• Own Asana (and our connected tools — Slack, Google Workspace, Quickbooks Invoicing) as the single source of truth for what’s happening and what’s next
• Architect project templates, task structures, dependencies, and automations that scale across account types and repeat engagements
• Build integrated timelines that account for creative rounds, client review windows, production lead times, vendor SLAs, and media/print deadlines
• Maintain a live master view of agency capacity — who is on what, through when — across staff and our contractor network
• Hold the team accountable to the system, so status is visible without anyone having to ask for it
• Leverage Claude (AI) to fully-vet your plan or better format data, but not to replace your expertise and talent. It’s a tool in your toolbox, not a replacement for your gifts
• Pressure-test every plan for the failure points before work begins: approvals, assets, legal/brand review, vendor capacity, shoot logistics
• Monitor critical path daily and intervene early — reallocating resources, resequencing work, or renegotiating dates before a deadline is at risk
• Run post-mortems on projects that slipped, and convert findings into standing process improvements
• Keep leadership informed with clear, unvarnished status: what’s green, what’s at risk, and what decision you need from them
• Own the QC gate before anything goes to a client: check work against the brief, brand standards, specs, copy accuracy, and deliverable checklists
• Build, update, and polish client-facing presentations — ensuring decks tell a clean story and look like they came from Coomer
• Partner with the creative team to protect the integrity of the idea through production, revisions, and delivery
• Maintain deliverable specs, naming conventions, file organization, and final asset handoff standards
• Assemble the right team for each project from our staff and curated contractor network — matching talent to the work, not just to availability
• Source, onboard, brief, and manage freelancers and production partners; negotiate rates, scopes, and timelines
• Identify where team members are stretched outside their strengths, and restructure assignments so people are doing their best work
• Maintain relationships with our contributor bench so we can staff up quickly and confidently
• Serve as a primary day-to-day client contact on assigned accounts — leading calls, presenting work, and managing feedback with confidence
• Build genuine client relationships rooted in responsiveness, clarity, and follow-through
• Translate client feedback into actionable internal direction (and push back constructively when feedback works against the strategy)
• Think about accounts holistically: understand client business goals and how individual projects ladder into them
• Identify organic growth opportunities — scope extensions, new workstreams, proactive ideas — and partner with leadership to pursue them
• Flex up to lead accounts when needed, filling gaps across the account team so nothing goes unowned

Requirements:

• 6+ years in project management and/or account management within an advertising, marketing, digital, or creative agency environment
• Demonstrated experience managing multiple concurrent projects and cross-functional teams of designers, developers, producers, and strategists
• Experience managing scope, schedule, and budget against client expectations, including with remote and freelance teams
• Client-facing experience: leading meetings, presenting work, and owning relationship health
• Familiarity with agency workflows across creative development, content and video production, digital/web, and media
• Exceptional organizational and time-management skills; genuinely energized by structure
• Strong written and verbal communication — confident presenting to clients and direct with internal teams
• High EQ. You read a room, defuse tension, and build trust quickly
• A sharp eye for detail and quality; you catch the thing everyone else missed
• Calm, solution-oriented, and decisive under pressure and shifting priorities
• Proficiency with Google Workspace and collaborative tools (Slack, Figma, etc.)
• Proven fluency with project management platforms — Asana strongly preferred (Monday.com, Trello, or similar considered)
• Bachelor's degree in advertising, marketing, communications, business, or a related field preferred