Lead Support Analyst

Role- Title / Designation Lead Support Analyst

Domain Experience Media

Employment Type Contractor

Location Canada Remote

Experience Required 10 + Years

Must have Skills :

• MediaGenix's WHATSOn, Media Industry, Scheduling Platform, Integrated Broadcast Management System (IBMS).

Good To Have Skills:

• SQL / Oracle PL/SQL.
• Solid understanding of technology.
• Undergraduate Degree should be fine.

Job Description:

• Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role.
• Experience leading a team of Application Support Analysts -Working knowledge of the Windows operating environment.
• Competency in relational database structures, particularly SQL and Oracle PL*SQL.
• Experience in Service Desk environments and IT ticket resolution workflows -Experience with Service Now, Jira or other ticket management software.
• Experience with process documentation and process documentation tools (such as PowerPoint and Visio).
• Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
• Very strong results with people and thought leadership skills.
• Strategic, innovative thinking and vision.
• Strong business acumen.
• Excellent analytical skills.
• Excellent organizational skills with particular attention to detail.
• Ability to work independently in a fast-paced environment.
• Ability to learn new skills and concepts quickly.

Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus