Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP ABAP and SAP Fiori.
Act as a senior technical expert and be involved in activities beyond regular ticket processing, including customer meetings, technical discussions, code reviews, service reviews, and change request assessments.
Review and validate technical Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
Advise customers and delivery teams on SAP development standards, Fiori best practices, performance optimization, and system enhancements.
Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
Act as the technical coordination point within the delivery team for SAP ABAP and Fiori-related activities.
Coordinate and review development, testing, deployment, and enhancement activities to ensure compliance with delivery standards.
Identify opportunities for automation, code optimization, simplification, and technical innovation.
Mentor team members, share expertise, and promote continuous knowledge development.
Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, technical challenges, and improvement initiatives.

Key Tasks

Act as the primary technical contact for SAP ABAP and Fiori-related topics within the core delivery team.
Ensure efficient service delivery and continuous value addition to the customer.

Coordinate technical activities across core team members.
Conduct internal status meetings in collaboration with the ASM, focusing on development activities, technical risks, and service performance.

Identify, assess, and mitigate technical risks impacting application stability, performance, and maintainability.
Drive standardization, optimization, continuous improvement, and proactive technical initiatives in collaboration with customers and delivery teams.
Coordinate and maintain technical documentation in accordance with customer standards and AMS/CAS processes.
Validate technical Change Requests raised by consultants and developers, including:

Participating in customer meetings and service reviews
Presenting SAP ABAP and Fiori-specific topics during project kick-offs and governance discussions
Supporting technical de-escalation activities
Prioritizing incidents, service requests, defects, developments, and enhancement activities

Provide recommendations for application modernization, user experience improvements, technical debt reduction, and automation opportunities.

Required Skills

Experience with incident management, problem management, and change management processes in AMS environments.
Strong debugging, root cause analysis, and troubleshooting capabilities.
Ability to perform effort estimations, impact assessments, code reviews, and solution validations.
Strong customer-facing, stakeholder management, and communication skills.

Experience working in global delivery and support environments.

SAP Technical Architect (ABAP, Fiori) - Remote

Key skills