Services Project Manager - Remote/Hybrid

Siemens Industry Software Inc. is hiring a Services Project Manager to manage customer engagements and operational governance for cloud-based PLM and MOM services. The role serves as a central customer and stakeholder liaison, overseeing service health, risks, escalations, compliance, and operational improvement.

Responsibilities:

• Maintain the operational Governance within the regional CORE team, ensuring the operation management governance
• Manage the customer engagement throughout the life cycle, accountable for all activities from customer onboarding to SAAS till offboarding and renewals
• Risk & Issue management which include planning, identification, analysis, response planning and controlling
• Proactively monitor the project's overall progress, resolve issues and initiate corrective and preventive action as appropriate
• Review the contract and derive actions concerning risks, opportunities and contractual obligations
• Manage customer support requirements and project scope to achieve project objectives
• Stakeholder management both internal and external to Siemens, managing and resolving all issues, Manage expectations
• Drive customer communication for outages, escalations and point of contact for Siemens CORE leadership team
• Drive innovation and improvement ideas within operations
• Manage and track the project cost escalations and inform leadership proactively
• Ensure compliance with SLAs, OLAs, regulatory requirements, and security standards
• Manage service health dashboards, KPIs, and operational reporting for leadership
• Oversee capacity planning, environment management, and operational readiness for releases
• Support customer escalations and executive-level service reviews

Requirements:

• Experience of working within an ITIL environment
• Minimum 7 years of experience in Project management (full cycle)
• Experience managing SaaS or Cloud Operations in an enterprise environment
• Experience in managing application Support related projects
• Working within a customer-facing position
• Managing the operations of a software business
• Strong stakeholder management and customer-facing communication skills
• Knowledge of security, compliance, and operational risk management
• Strong analytical, troubleshooting, and decision-making capabilities
• A ITIL Certification is highly desirable
• PLM software experience is an added advantage