Services Project Manager - Remote/Hybrid

Siemens Digital Industries Software is hiring for a cloud operations role serving as the central liaison for internal and external stakeholders. The role manages customer engagement throughout the service lifecycle, operational governance, project risks and issues, service health, and customer escalations.

Responsibilities:

• Maintain the operational Governance within the regional CORE team, ensuring the operation management governance
• Manage the customer engagement throughout the life cycle, accountable for all activities from customer onboarding to SAAS till offboarding and renewals
• Risk & Issue management which include planning, identification, analysis, response planning and controlling
• Proactively monitor the project's overall progress, resolve issues and initiate corrective and preventive action as appropriate
• Review the contract and derive actions concerning risks, opportunities and contractual obligations
• Manage customer support requirements and project scope to achieve project objectives
• Stakeholder management both internal and external to Siemens, managing and resolving all issues, Manage expectations
• Drive customer communication for outages, escalations and point of contact for Siemens CORE leadership team
• Drive innovation and improvement ideas within operations
• Manage and track the project cost escalations and inform leadership proactively
• Ensure compliance with SLAs, OLAs, regulatory requirements, and security standards
• Manage service health dashboards, KPIs, and operational reporting for leadership
• Oversee capacity planning, environment management, and operational readiness for releases
• Support customer escalations and executive-level service reviews

Requirements:

• Minimum 7 years of experience in Project management (full cycle)
• Experience managing SaaS or Cloud Operations in an enterprise environment
• Experience in managing application Support related projects
• Strong stakeholder management and customer-facing communication skills
• Knowledge of security, compliance, and operational risk management
• Strong analytical, troubleshooting, and decision-making capabilities
• Experience of working within an ITIL environment
• A ITIL Certification is highly desirable
• Working within a customer-facing position
• Managing the operations of a software business
• PLM software experience is an added advantage