Senior Product Designer, CRM & Industries Workflows (Technology)

ServiceNow is hiring a Senior Product Designer for its Industries Technology team. The role focuses on creating user-centered product experiences for complex industry workflows, taking designs from concept to delivery, and collaborating with cross-functional partners while coaching and mentoring team members.

Responsibilities:

• You get to develop innovative design solutions and world-class product experiences that transform how people work around the world
• You drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles
• As part of a cross-functional team, you will have the opportunity to champion your design approach, reconcile feedback from various stakeholders, and provide your input to others in a collaborative, supportive, working environment. You will also have the chance to grow your leadership skills through coaching and mentoring other team members

Requirements:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of relevant design experience
• An inspiring portfolio demonstrating end-to-end, user-centered, design solutions based on human-centered design and research data
• Strong experience working with design tools to create comprehensive high-fidelity design solutions and specifications that enforce consistency, usability, and accessibility as part of a larger system or product
• A growth mindset, continually strengthening core skills through complex assignments and varied experience
• Ability to build trusting relationships through clear and open communication
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)