Senior Project Manager

Bamboo Health is seeking a Senior Project Manager to lead end-to-end implementations for provider and payor partners, from scoping through go-live and post-launch stabilization. The role consults with customers on workflow design, manages a portfolio of engagements, and helps scale implementation practices across clinical, operational, and technical teams.

Responsibilities:

• Own the full implementation lifecycle for new provider or payor partners, working independently and with minimal oversight to ensure all milestones, deliverables, and outcomes are met on time and within scope
• Serve as the primary point of contact and trusted advisor for external partners, including health systems, provider networks, and payors
• Partner with customers and internal clinical and operational teams to design workflows, staffing models, referral pathways, and escalation processes that support successful implementation and accelerate time to value
• Collaborate with data integration and IT teams to enable connectivity with EHRs, care management platforms, and analytics tools
• Guide partners through workflow changes, training, and adoption planning to drive results and ensure smooth go-live transitions
• Maintain project plans and status reports, as well as risks and issues logs
• Tailor communication of progress, dependencies, and mitigation plans across audiences, from junior project managers to executive leadership, both internally and externally
• Capture lessons learned and feedback to refine implementation methodology, mentor less experienced project managers, and accelerate future rollouts
• Manage a portfolio of concurrent implementations, balancing timelines, risks, dependencies, and stakeholder priorities to ensure successful delivery
• Identify repetitive tasks and partner with team leads to implement scalable automation solutions

Requirements:

• Bachelor's degree and 8+ years of combined experience in healthcare project management and account/client success
• Proven success independently leading complex implementations or partnerships involving provider organizations, payors, or health IT vendors, with minimal oversight
• A consultative, proactive, solutions-oriented mindset with strong attention to detail
• Demonstrated ability to navigate ambiguity, solve complex problems, and independently drive projects forward in dynamic environments
• Strongly empathetic with a keen desire to reduce barriers to behavioral health and social services for the underserved
• Ability to convey technical information and tailor communication across a range of audiences and levels, from junior project managers to clinicians, administrators, and C-level executives, exercising strong, independent judgment in what and how to communicate with customers
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows
• A forward-thinking, curious mindset with an openness to experimenting with new technologies
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments
• Experience with EHR integrations, referral management workflows, or value-based care initiatives
• PMP (Project Management Professional, PMI)