Finance Market Manager Great Lakes- VCFS

Volvo Car Financial Services (VCFS) is hiring a Finance Market Manager to represent the company and build strong relationships with Volvo retailers across the Great Lakes market. The role drives sales, customer satisfaction, and operational results while supporting retailer performance, sales programs, and market objectives.

Responsibilities:

• Achieve Market Targets and Objectives for the following: New Retail, New Lease, CPO and Pre-Owned Volvo penetrations, lease and retail e-contracting and VIP assurance products.. These are Monthly, Quarterly, and Annual Targets
• Provide leadership and mentorship to Retailers
• Participate in monthly and annual planning sessions on sales, incentives, and financials
• Coordinate with VCFS Regional Sales & Marketing Manager on retailer meetings and deliver messaging to retailers as needed
• Work with and provide guidance to Retailer Principal and Retailer Management to achieve Retailer and VCFS combined objectives. Develop improvement plans as needed where opportunities exist
• Work cross-functionally with the in-market Volvo Cars Market Manager and Aftersales Market Manager
• Manage and prioritize Market activities, video conference, and/or in-person meetings to align penetration objectives
• Monitor, review, and consult retailers on CX initiatives related to Retailer Customer Satisfaction processes driving increased customer satisfaction and J.D. Power results
• Manage market implementation of sales programs, point-of-sale marketing materials, digital solutions, and available retailer resources
• Develop vendor relationships to improve efficiencies, profitability, and penetration. (Is this needed, what other vendor? We reference the JM&A relationship below.)
• Provide market input on credit and funding standards, procedures, and strategies
• Coordinate with JM&A Dealer Performance Managers on in-retailer performance metrics and training
• Collaborate with the regional JM&A VIP Brand Manager to further VIP goals and initiatives throughout the market
• Define Retailer improvement programs based on targets and objectives
• When required, plan and host an annual VCFS Retailer Summit, market meetings, and/or any other function within the market to achieve objectives
• Attend VCFS and Volvo Cars sponsored meetings outside of market
• Complete other assignments as needed, including ensuring dealer agreements are up to date and managing retailer title delinquency to VCFS standards

Requirements:

• Candidate must reside in the Columbus, Ohio area
• Strong management abilities (coaching, teaching, developing others) – demonstrated success
• Results oriented – works towards goals, setting high standards for self and others
• Ability to analyze issues and data systematically to find opportunities and successes
• Ability to utilize all aspects of Microsoft Office Suite tools to communicate, analyze data, track trends, and retrieve relevant information
• Proficient in Microsoft Power BI or business intelligence platform
• Ability to communicate, both written and orally, on a professional level
• Broad knowledge of F&I and Retail Sales experience, which is usually acquired through a combination of education (Bachelor's Degree, or equivalent experience) and at least 3-5 years of Automotive retail experience
• Proven track record of success selling F&I products at the retail level
• Experience with Dealertrack and RouteOne platforms including credit application submission and digital contracting
• Self-starter and independently motivated
• Positive attitude, proactive, flexible
• Strong listening, influencing, and negotiating skills
• Strong management abilities (coaching, teaching, and developing others); demonstrated success
• Ability to communicate clearly both written and verbal
• Ability to plan and prioritize while committed to delivering in time and with right quality
• High integrity
• Ability to work both independently and in a team
• Ability to interact cross-functionally and to act in a multi-cultural environment