Business System Analyst

First American Home Warranty is hiring a Business System Analyst to define and document business processes, identify improvement opportunities, and support implementation of new procedures and solutions. The role analyzes customer requirements and data, prepares reports and presentations, and collaborates with business partners on process documentation, testing, implementation, and training.

Responsibilities:

• Working with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures
• Assess and document training needs, communicate existence of new process
• Document business processes, training procedures, standard operating procedures, project status, etc
• Oversee projects for business departments and/or act as a liaison/strategic partner between FAC and government entities, vendors, corporations and other FA divisions to define business processes and/or generate, update and create various products and services
• When new processes are identified, may drive implementation or hand off to Project Management Team for implementation
• Experienced Analyst. Has business and operations knowledge and is able to use that knowledge to bring insight to the role, identify issues and inefficiencies, and recommend process improvements
• Defines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need
• Analyzes and gathers customer requirements to develop and implement customized solutions and provide alternative solutions
• Provides informal training as part of implementation process. May provide formal training and support directly to customers
• Working with business partners and SMEs, creates documentation of business processes, training procedures, and standard operating procedures
• Generate and create reports; research and analyze data and report trends to management/ business partners

Requirements:

• Bachelor's Degree or equivalent work experience
• Must have at least 2- 5 years of directly related experience
• Analytical skills to determine root cause of problems and apply creative and effective solutions
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding
• Data management skills
• Has basic knowledge of general business, production, and/or operation environment and general cost benefit awareness
• Good written and oral communication skills in order to define parameters to meet business requirements
• Presentation skills
• Standard MS skill set