Customer Service Representative - Sleep Coach (54373)

Performance Home Medical is hiring a Sleep Coach to support patients using sleep equipment and help them meet insurance coverage criteria. The role also involves patient and referral communication, appointment scheduling, assisting clinicians, and troubleshooting equipment issues remotely and by phone.

Responsibilities:

• Assists PHM patients on the use of the equipment received and achieving insurance coverage criteria
• Pull patient information though electronic sources
• Corresponds with referrals and patients on a daily basis
• Scheduling patient appointments and assisting Clinicians as directed
• Other tasks that may be assigned by the direct supervisor or manager
• Troubleshooting patient issues with equipment, virtually and over the phone
• Will provide on the job training

Requirements:

• Technologically proficient with strong computer skills
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care
• Responsible and reliable
• Quick learner
• Team player that will contribute to a professional and fun working environment
• Skilled in the art of de-escalation when problems arise
• Operate phone systems in a professional manner
• Excellent communication skills, both verbal and written
• Problem solver with a demonstrated track record of high performance
• Positive attitude and a willingness to assist the team as needed
• Highly organized and detail oriented
• Demonstrates strong attention to detail when interpreting patient data, ensuring accuracy and support through a patient-centered approach
• Previous professional experience or educational background in healthcare customer service
• A background in medical equipment
• Prior knowledge / hands-on experience with PAP equipment