We are seeking an experienced Integrated Eligibility Trainer to support a large-scale government technology modernization project in Mississippi. This individual will deliver instructor-led training to state agency employees on a new Integrated Eligibility System (IES), supporting public assistance programs such as SNAP, TANF, Child Care, and related Health & Human Services programs.
The ideal candidate has hands-on experience with public benefits or eligibility programs, strong classroom facilitation skills, and the ability to effectively train end users on system functionality and business processes.
*This role is remote for candidates in the state of Mississippi with occassional travel*
Deliver engaging, instructor-led classroom training to state agency employees and stakeholders.
Train end users on integrated eligibility systems, workflows, and public assistance program processes.
Facilitate training related to SNAP, TANF, Child Care, Appeals & Hearings, and other HHS programs.
Participate in train-the-trainer sessions, system education, and curriculum preparation.
Explain complex system functionality, policies, and procedures to audiences with varying technical experience.
Support end-user readiness and adoption during a large-scale system implementation.
Collaborate with project teams to ensure consistent and effective training delivery.
Experience delivering instructor-led training, classroom instruction, or facilitated training sessions.
Knowledge or experience with Integrated Eligibility Systems, SNAP, TANF, Medicaid eligibility, Child Care, or other public assistance programs.
Strong presentation, communication, and classroom facilitation skills.
Ability to quickly learn new software applications, eligibility workflows, and training materials.
Ability to travel to designated Mississippi training locations.
Previous experience training eligibility workers, caseworkers, or government agency employees.
Experience supporting Integrated Eligibility System implementations or modernization projects.
Background working with state government or Health & Human Services agencies.
Experience delivering end-user training during enterprise software implementations.
