Service Desk Analyst
Our client is seeking a Service Desk Analyst to provide frontline technical support in a fast-paced, customer-focused environment. This role is ideal for someone who enjoys troubleshooting technical issues, assisting end users, and delivering exceptional service. The ideal candidate is a strong communicator who can manage inbound support calls, resolve technical issues efficiently, and take ownership of support requests from start to finish.
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Job Type: Direct Hire (Contract to Hire preferred)
Location: Los Angeles, CA or Orange County, CA (100% Onsite)
Compensation: This job is expected to pay about $70,000-$75,000 annually.
No Visa Sponsorship Available for this role
What You'll Do:
Provide frontline technical support to end users through inbound phone calls, ticketing systems, and other communication channels.
Troubleshoot Windows, Microsoft 365, hardware, software, printers, mobile devices, and user access issues.
Manage incoming support calls while maintainingaccurate ticket documentation, prioritizing incidents, and ensuring timely resolution.
Set up and troubleshoot audio/visual equipment and conferencing technologies, including Microsoft Teams, Zoom, and meeting room systems.
Collaborate with IT teams, escalate complex issues when necessary, and maintain clear communication and follow-up with users.
What Gets You the Job:
2+ years of Help Desk, Service Desk, or technical support experience, including experience in a high-volume phone support or call center environment.
