Product Manager, Community Support

Airbnb is hiring a Product Manager for its Community Support team to represent users and build a differentiated service experience. The role leads product vision, strategy, and roadmaps, translates feedback into features, and coordinates cross-functional teams to launch products and communicate their value.

Responsibilities:

• Develop and maintain a product vision, strategy, and roadmap for differentiated service
• Synthesize feedback and translate it into product features
• Develop a public facing messaging and narrative
• Align product teams and cross functional partners
• Make judgements and prioritization decisions that are in the best interests of our users
• Efficiently execute to ship products and deliver impact for our business and users

Requirements:

• Bachelor's degree or equivalent combination of education and progressive experience
• 8+ years of product management experience
• Experience creating product messaging and delivering to customers and the media
• Demonstrated inbound and subject matter expertise
• Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life
• Demonstrated track record of product leadership in a cross functional environment
• Built and scaled global consumer products and ecosystems that people love
• Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment
• Experience working on consumer products with a financial component
• A strong ability to effectively use data and perform business analysis to support product strategy/decisions