IT Application Business Analyst Custom Enterprise Applications

Senior IT Application Business Analyst – Custom Enterprise Applications
Houston, TX | Hybrid: onsite Monday–Thursday, remote Friday | Preferred someone who is local to Houston, TX

About the Role
Our client is looking for a Senior Application Business Analyst to join a team that builds and enhances custom, in-house applications and integrations. These applications support operational workflows, data quality, and field and customer experiences across a large network of operational sites.

This is an application BA role, not a data or BI analyst role. You’ll develop deep functional knowledge of the team’s applications and own them over the long term: from discovery and requirements, through development with in-house engineering teams, to go-live and ongoing production sustainment.

Location
Onsite in Houston, TX, Monday through Thursday, with Fridays from home. This is not a remote role.

Skills: Business Analysis, Technical Business Analyst, Business Systems Analyst, Requirements Gathering, User Stories, REST API, JSON, Postman, SQL, Okta, IAM, SSO, Jira, Confluence, ServiceNow, Datadog, Power BI, UAT, Root Cause Analysis, Agile, SDLC, Integrations

What You’ll Do

• Own assigned custom applications end to end, building strong functional knowledge of how they work and how the business uses them
• Lead discovery workshops and working sessions to gather, validate, and prioritize requirements for new features and enhancements
• Write clear, testable user stories, acceptance criteria, business rules, and functional specifications in Jira and Confluence
• Partner with in-house developers, architects, and QA through design, build, and testing
• Map current- and future-state processes, data flows, and system dependencies
• Analyze REST APIs, JSON payloads, and integrations, and test endpoints in Postman to find gaps early
• Gather and document IAM requirements, including Okta SSO, provisioning and deprovisioning, and role-based access
• Provide ongoing production support: investigate issues in ServiceNow and Datadog, find root causes, and drive permanent fixes
• Plan tests, lead UAT, triage defects, and secure stakeholder sign-off
• Facilitate Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives
• Coordinate business, IT, engineering, QA, field operations, and vendor teams; track risks, issues, dependencies, and decisions
• Support release planning, deployment readiness, training, and the transition to operations

What You Bring

• 7+ years as an Application Business Analyst, Business Systems Analyst, or Technical BA on enterprise applications
• Proven experience on custom-built, in-house developed applications, working directly with development teams from requirements through release
• Hands-on production sustainment experience: supporting live applications, managing enhancements and change requests, and resolving production issues
• A track record of long-term ownership of applications, with sustained involvement in the same applications over multiple years
• Hands-on API and integration analysis (REST, JSON, Postman)
• SQL skills for data validation and issue investigation
• Agile and hybrid delivery experience with Jira and Confluence
• Strong root-cause analysis, communication, and facilitation skills
• A bachelor’s degree in Business, IT, Computer Science, Engineering, or a related field, or equivalent experience

Strongly Preferred

• IAM experience, especially Okta SSO or OIG, user provisioning, and access reviews
• Production support with ServiceNow and Datadog or similar monitoring tools
• Leading cross-functional workstreams, including plans, RAID logs, and status reporting to leadership

Nice to Have

• GIS, mobile, or field operations platforms
• Cloud application architectures and integration patterns
• Experience validating Power BI reports
• CBAP, CCBA, PMI-PBA, or Agile certifications