Senior Business Analyst | Active Secret clearance

General Dynamics Information Technology (GDIT) is hiring a Senior Business Analyst for the Naval Enterprise Service Desk program. The role translates government stakeholders’ needs into technical requirements and coordinates with users, product owners, and developers to shape integrated Cognitive AI, contact center, and ITSM solutions.

Responsibilities:

• Lead the elicitation, analysis, and documentation of business processes and functional requirements for NESD solutions
• Perform system function analysis to ensure capabilities align with stakeholder needs and Navy ITSM objectives
• Facilitate and collaborate with Government and Program stakeholders, system users, and development teams on design recommendations and documentation
• Coordinate across business and technology teams to ensure requirements are understood, traceable, testable, and prioritized within the product backlog
• Work with developers and engineers to translate functional requirements into technical specifications, user stories, and, where applicable, scripts or configuration details
• Partner with Cognitive AI, Contact Center, and ITSM developers to design integrated end-to-end solutions
• Maintain and organize requirements, user stories, and supporting artifacts in an agile work management platform (e.g., Jira)
• Participate in and support agile ceremonies (daily stand-ups, sprint planning, sprint reviews/close-out, and backlog refinement)
• Review solution designs to verify alignment with requirements, stakeholder expectations, and program constraints
• Engage directly with Customer and Program stakeholders to clarify requirements, manage expectations, and validate proposed solutions
• Support testing activities (e.g., requirements validation, UAT support), ensuring defects are traced back to requirements and that acceptance criteria are met

Requirements:

• Secret
• Business Process Analysis Tools, Business Requirements Gathering, Functional Requirements Analysis, System Requirements Analysis
• 3 + years of related experience
• Yes
• Active Secret clearance
• 3+ years of experience translating business requirements into technical requirements for software engineering or similar technical teams, including work on complex or multi-system initiatives
• Practical familiarity with AI/cognitive or machine learning concepts, or a strong interest and demonstrated ability to learn these quickly
• Experience with agile work management platforms (e.g., Jira, or similar)
• Bachelor's Degree in a technical field (ideally Computer Science, Computer Engineering, Electrical Engineering, or related). Additional years of relevant experience may be considered in lieu of a degree
• US Citizenship required
• Experience with service desks, ITSM, and AI is preferred
• Experience working on IT service desk or ITSM implementations (e.g., ServiceNow, BMC Remedy/Helix, or similar platforms)
• Experience with cognitive AI, virtual agents, or chatbots integrated into contact center or ITSM solutions
• Background supporting DoW or Federal programs, particularly the U.S. Navy or other service branches
• Hands-on experience working within Scrum or other Agile frameworks, including writing user stories and acceptance criteria
• Familiarity with data analytics, reporting, or metrics related to service desk performance and customer experience (e.g., FCR, AHT, CSAT)
• Relevant certifications (e.g., ITIL Foundation, Certified Scrum Master (CSM), or similar)