Manager, Product Trainer Neuro - Immunology- Multiple Positions

Novartis Pharmaceuticals Corporation is hiring a Manager, Product Trainer for its Neuro-Immunology portfolio. The role designs, develops, and facilitates learning for customer-facing field teams, including onboarding and ongoing training, while partnering with cross-functional stakeholders to strengthen product knowledge, customer engagement, and territory management.

Responsibilities:

• Lead and support the design, development, and implementation of product, disease-state, portfolio, and core capability curricula. Ensure learning is structured to support progression from foundational knowledge to advanced application and thought-leader engagement
• Lead and support content development for continuing education and internal training meetings; partner with Therapeutic Area leadership to identify priorities and incorporate relevant content into presentations, workshops, and learning experiences
• Identify, adapt, and promote existing internal learning assets that are relevant to the field
• Conduct ongoing learning needs analyses using internal customer feedback, field interactions, performance insights, and subject matter expert input; use findings to refine the training strategy and curriculum
• Develop role-specific curricula for diverse customer-facing teams. Build understanding of commercial and cross-functional field roles and strengthen collaboration and orchestration among them
• Support vendor selection and contract negotiations for learning solutions and manage assigned training budgets and deliverables
• Lead and facilitate training programs across the product portfolio and partner with stakeholders to execute high-quality learning experiences

Requirements:

• Education: BA/BS Required
• Strong diverse product, disease-state and portfolio knowledge, with the agility to learn and support multiple disease areas, therapies, priorities, and customer needs
• Presentation, facilitation and platform skills, including ability to communicate in small and large settings
• Artificial Intelligence (AI) Fluency
• Strong Communication (oral/ written) & interpersonal skills
• Understanding of portfolio strategy, business priorities, and associated tactics
• Ability to partner effectively across functions, including commercial, medical, market access, patient services, capabilities, and external vendors
• Administrative management skills: planning, organization, operational decision making and analysis
• Demonstrated experience in working with others to achieve organizational objectives including the ability to anticipate and adapt, own and/ or work group tactics to support changing business needs
• Coaching
• Customer Requirements
• Customer Service
• Field Sales Management
• Online Learning
• Relationship Building
• Sales
• Sales Techniques
• Sales Training
• Software Installations
• Training Programs
• 2-5 years of pharmaceutical experience (preferred) – Experience could be across any combination of the following:

Sales representative

Sales training experience

Marketing

• Diverse marketplace, customer, and competitive landscape knowledge of Neuro-Immunology