Business Analyst

In-Person Interview required at Boston, MA.

We are seeking a detail-oriented and results-driven Business Analyst to bridge the gap between our business needs and technology solutions. In this role, you will analyse business processes, identify opportunities for improvement, gather and document requirements, and collaborate with key stakeholders and technical teams to deliver effective IT and business initiatives.

Job Responsibilities:

• Facilitate discovery sessions, workshops, and interviews with key business stakeholders to uncover requirements and underlying needs.
• Translate complex business needs into detailed technical specifications, user stories, acceptance criteria, process flow charts, and functional requirement documents (BRD/FRD).
• Validate and prioritize requirements against business goals and technical feasibility.
• Conduct detailed analysis of existing business workflows ("As-Is" state) to identify gaps, bottlenecks, and inefficiencies.
• Design optimized target state workflows ("To-Be" state) incorporating industry best practices and innovative digital tools.
• Perform cost-benefit, ROI, and gap analyses to evaluate proposed solutions.
• Serve as the primary liaison between business units, software engineering, QA, and project management teams.
• Assist in product roadmap development, backlog grooming, and sprint planning within Agile/Scrum or Hybrid frameworks.
• Clarify business requirements for development teams during implementation.
• Develop User Acceptance Testing (UAT) strategies, write test plans/cases, and coordinate execution with end users.
• Facilitate change management activities, user training, and documentation to ensure smooth adoption of new systems and processes.
• Track post-implementation metrics and feedback to verify that solutions deliver expected business outcomes.

Requirement:

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Data Analytics, or a related field.
• 9-12+ years of experience as a Business Analyst, Systems Analyst, or in a related technical/operational role.
• Hands-on experience working in Agile, Scrum, Kanban, or Waterfall environments.
• Tooling:

Requirement & Task Management: Jira, Confluence, Azure DevOps, or Trello.

Process Mapping & Diagramming: Lucidchart, Microsoft Visio, or Draw.io.

Data & Analytics: SQL, Microsoft Excel (Advanced), Power BI, Tableau, or Google Looker

Studio.

• Ability to communicate technical concepts clearly to non-technical business partners and business requirements to developers.
• Strong problem-solving, critical thinking, and decision-making capabilities.