Payrate: $27.03 - $28.00/hr.
Shift: 10:30 pm to 7:00 am

Summary:
This position involves providing onsite deskside support at the Waterloo, IA location. The role includes performing standard processes and operations, interacting with external contacts, and maintaining equipment and supplies. The position requires working onsite during the third shift from 10:30 pm to 7:00 am and includes a weekend on-call rotation. Some travel between Waterloo area locations using a personal vehicle is possible.

Responsibilities:

Perform and monitor standard processes or operations such as imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Document and distribute information, update assets in Asset Center, and follow knowledge base articles for problem resolution.
Create and maintain basic documents and records including contact lists, process logs, problem incidence reports, and customer information updates.
Recognize and resolve problems with pre-established and documented solutions, and report issues outside the scope of established procedures.
Maintain equipment, supplies, and data supporting processes or operations, including scheduling routine equipment maintenance and monitoring inventory.
Apply technical knowledge in the support of processes or operations, such as understanding basic printer operations and troubleshooting end-user tickets.

Qualifications:

Degree in an Information Technology discipline or equivalent experience. High School or secondary diploma or equivalent.
1 year or more of IT experience preferred, but recent college graduates will be considered.
Knowledge of computing and networking concepts and fundamentals.
Ability to use standard desktop load applications such as Microsoft Office, plus intranet and internet functions.
Knowledge of computer security policies and general knowledge of computer security concepts.

Skills:

Effective email communication skills.
Ability to follow unit-specific processes and knowledge base articles for problem resolution.
Experience in handling standard facilities administration requests.
Business casual dress code. Metatarsal shoes are required on the first day of the assignment.

Pay Transparency: The typical base pay for this role across the U.S. is: $27.03 - $28.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.

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# 26 - 06828

Computer Support Associate

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