Business Applications Analyst

Allied Benefit Systems seeks a Business Applications Analyst to administer, configure, and continuously improve its business applications and vendor solutions. The role partners with business stakeholders, IT, and vendors to manage workflows, implementations, access, and day-to-day support.

Responsibilities:

• Serve as the primary liaison between business teams, IT, and vendors for assigned business applications
• Configure, administer, and maintain business applications, including workflow design, system setup, and user access management
• Manage application enhancements, updates, and releases, ensuring alignment with business priorities
• Gather, analyze, and document business requirements for enhancements, integrations, and process improvements
• Develop and maintain process flows, user stories, standard operating procedures, and application documentation
• Analyze business processes and implement improvements to increase efficiency, automation, and operational effectiveness
• Facilitate requirements gathering sessions and stakeholder meetings to define needs and priorities
• Partner with IT, business stakeholders, and vendors to support implementations, upgrades, and integrations
• Coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation of requirements
• Troubleshoot application issues, respond to support tickets, and coordinate timely resolution with internal teams and vendors
• Monitor application performance, user feedback, and vendor service levels, escalating and resolving issues as needed
• Support vendor onboarding and manage ongoing vendor relationships, including issue resolution and service quality
• Maintain application, vendor, and process documentation to support governance, compliance, and audit readiness
• Develop and maintain reporting and metrics related to application performance, vendor effectiveness, and process improvements
• Other duties as assigned

Requirements:

• Bachelor's degree or equivalent work experience
• Minimum of 5 years of experience in similar role
• High attention to detail and organizational skills
• Ability to monitor and prioritize multiple deadlines and projects simultaneously
• Must have Application Management and Vendor Management experience
• Strong Project or Program Support experience
• Experience reading, analyzing, and reviewing organizational metrics and data