Telecom MSP Project Manager Remote

AireSpring is seeking a Senior Project Manager to lead complex telecommunications and managed services projects from initiation through closeout. The role oversees cross-functional teams, carrier relationships, project budgets and schedules, customer communications, and delivery quality.

Responsibilities:

• Lead and manage multiple concurrent telecommunications and managed services projects from initiation through successful completion and closeout
• Oversee complex infrastructure projects including Ethernet, SD-WAN, GPON, and firewall implementations across multiple customer sites
• Direct internal engineering, operations, and service delivery teams; assign tasks, monitor progress, and ensure accountability to project milestones and deliverables
• Manage strategic relationships with major telecom carriers (AT&T, Lumen/CenturyLink, Verizon) to negotiate terms, expedite circuit ordering, and resolve escalated issues
• Develop and maintain comprehensive project plans, budgets, resource allocations, and risk mitigation strategies
• Establish and track key performance indicators (KPIs), project metrics, and success criteria; report progress to executive leadership and customers
• Identify, assess, and proactively manage project risks, dependencies, and scope changes; implement corrective actions as needed
• Mentor and coach junior project coordinators and associate project managers to develop their skills and advance their careers
• Serve as primary point of contact for customer communications, providing strategic updates and managing stakeholder expectations at the C-level
• Optimize project management processes and systems; recommend and implement process improvements to enhance efficiency and delivery quality
• Manage project budgets, track expenses, and ensure cost control throughout the project lifecycle
• Maintain detailed project documentation, lessons learned, and best practices to support organizational knowledge and continuous improvement

Requirements:

• 7+ years of progressive experience in project management, program management, or senior operations roles within telecommunications or managed services industries
• Demonstrated expertise in managing large-scale telecom and network infrastructure projects including Ethernet, SD-WAN, GPON, and firewall deployments
• Extensive experience coordinating with major telecom carriers on circuit ordering, provisioning, and complex service implementations
• Proven ability to manage project budgets, resources, and timelines for multi-million dollar initiatives
• Advanced proficiency with enterprise project management tools, ticketing systems, and business intelligence platforms
• Strong leadership and team management experience; ability to direct and mentor cross-functional teams
• Excellent stakeholder management skills with experience communicating at executive and C-level
• Exceptional organizational skills, strategic thinking, and attention to detail in complex environments
• Superior written and verbal communication skills with ability to present to senior leadership and customers
• Demonstrated ability to manage multiple high-priority projects simultaneously while maintaining quality standards
• 1–3 years of experience in a project coordination, service delivery, or operations role within telecommunications or managed services
• Basic understanding of telecom and network services such as Ethernet, SD-WAN, GPON, or firewalls
• Exposure to carrier coordination, provisioning, or circuit ordering processes
• Comfortable working with multiple vendors and understanding carrier timelines
• Experience using project tracking tools, ticketing systems, or internal databases
• Strong organizational skills and attention to detail
• Clear written and verbal communication skills
• Ability to manage multiple tasks and adapt to changing priorities
• Project Management Professional (PMP) or similar advanced certification
• Experience managing multi-site, enterprise-level business connectivity and infrastructure projects
• Deep knowledge of telecom ordering processes, ASR/LSR concepts, and carrier provisioning workflows
• Background in P&L management and financial forecasting
• Experience with Agile or hybrid project management methodologies
• Track record of successfully delivering projects ahead of schedule or under budget
• Experience in vendor management and contract negotiation
• Knowledge of network architecture and telecommunications technology trends
• Experience supporting multi-site or business connectivity projects
• Familiarity with telecom ordering processes (ASR/LSR concepts)
• Proactive, detail-oriented, and eager to learn