Brand Protection Manager

Intake Breathing is hiring a Brand Protection Manager to run the day-to-day operations of its brand protection and IP enforcement program. The role manages enforcement execution, marketplace compliance and appeals, team training, and operational reporting, escalating strategic or legal matters to the Director.

Responsibilities:

• Lead day-to-day takedown execution across platforms and regions
• Ensure actions are timely, defensible, and properly documented
• Identify patterns in counterfeit activity and repeat bad actors, and flag them to the Director for strategic action
• Work inside Shoalvex (our proprietary enforcement platform) as the primary system of record for case management and monitoring
• Own compliance responses and appeals across Amazon and other marketplaces, including reinstatement appeals that require written narratives and supporting documentation (screenshots, invoices, brand documentation)
• Manage escalations and remediation plans for account or listing-level actions
• Flag platform policy changes or emerging risk to the Director
• Onboard and train enforcement team members once hired — every hire to date has started with zero brand protection background, so this role owns getting new hires productive
• Define day-to-day role expectations and coach reps against them
• Maintain and update our Trainual process library as SOPs evolve, so training doesn't depend on tribal knowledge
• Own the team's daily accountability standard, reviewed on a trailing weekly average
• Run regular check-ins with the team and directly follow up with reps trending below standard
• Report team performance, appeal outcomes, and takedown volume to the Director on a consistent cadence
• Escalate ambiguous judgment calls or anything requiring legal input to the Director rather than guessing; independently manage everything else

Requirements:

• 3+ years of hands-on brand protection, anti-counterfeiting, or IP enforcement experience — you've personally done takedowns, appeals, or case investigation, not just managed people who do
• Direct experience with Amazon Brand Registry, Seller Central, or marketplace enforcement/appeals processes
• People management experience, ideally with distributed or remote teams
• Strong written communication — appeals and escalations often come down to how clearly and persuasively the case is made in writing
• Working familiarity with IP concepts — trademarks, copyright, DMCA takedowns, counterfeit identification
• Comfortable working independently with minimal supervision, and sound judgment about when to solve something yourself versus escalate
• Experience with multiple marketplaces beyond Amazon (Walmart, eBay, Etsy, TikTok Shop, etc.)
• Background in e-commerce operations or seller support
• Exposure to brand protection platforms or tools (Shoalvex, MarkMonitor, Red Points, or similar)
• Familiarity with international enforcement or trademark filing processes
• Paralegal or legal support background
• ADA/web accessibility compliance experience (WCAG standards, accessibility audits, or remediation work) — we're building out this function within the department and this is a real plus, not a requirement