Sr User Experience Design Analyst (Product Designing)

The hiring company is confidential. The Senior User Experience Design Analyst will lead user experience design for web applications, including a provider portal, and establish usability standards. The role includes user research, interface design, usability evaluation, and collaboration with business stakeholders and development vendors.

Responsibilities:

• Provide guidance and help set the user experience and usability standards of web sites and online applications
• Act as a lead resource for the team; provide assistance on work issues, processes or procedures
• Review and provide feedback on information architecture, wireframes, test plans and other deliverables to ensure they align with standards and meet the business goals and objectives
• Assist management with employee development initiatives, including coaching, performance feedback and training
• Acts as the key liaison with 3rd party development vendors to provide usability feedback on their delivery of web sites and that will function or be connected to the BCBSNC environment
• Facilitate creative discussions and review meetings and ensure team collaboration on projects
• Develop and implement usability standards and best practices that align with our corporate standards and usability best practices
• Represent the voice of the user
• Evangelize the importance of usability and drive user-experience design principles within the organization, and effectively present recommendations at the Director and VP level
• Lead the user experience design on multiple large-scale projects or complex applications
• Lead staff in the planning and coordination of user research
• Oversee and conduct user research as required
• Proactively identify and communicate issues and opportunities
• Conduct site visits, contextual inquiries, lab-based and remote usability tests, surveys and/or other research to identify, understand and prioritize user needs and workflows; and prioritize and promote design recommendations based on research findings
• Design user interfaces
• Translate business requirements, use cases and functional specifications into information architecture, user interface and interaction design for optimal user experiences
• Develop user experience documentation (wireframes and flows) detailing proposed solutions and revise as necessary to achieve stakeholder approval
• Evaluate proposed and existing designs
• Proactively drive UXD standards and process improvements on all projects
• Evaluate UI design at all stages of the development lifecycle (in wireframe form, in development and after implementation)
• Plan, organize and conduct usability testing sessions with both internal and external users
• Work collaboratively with Web Experience team members to ensure that visual design is user-friendly and consistent, and that copy is clear, concise, and user-friendly

Requirements:

• B2B design experience, working for expert users - designing portals and software, Working in complex and regulated industries
• 7-10
• Experience in health insurance, healthcare
• Bachelor's degree or advanced degree (where required)
• 5 years of experience in related field
• In lieu of degree, 7 years of experience in related field
• Ability to self direct and divide time based on priority
• Proficiency in design tools like Figma, and knowledge of user research methods, wireframing, prototyping, and usability testing